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Item: 3425-CH

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Hi-Flow 25m Retractable Hose Reel | Charcoal

Hi-Flow 25m Retractable Hose Reel | Charcoal

Ideal if you have low water pressure.

Now $233.75 Was $275.00
Was $233.75
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Shipping

Free delivery within Australia for all orders $99 or more. Orders under $99 incur a $7.95 delivery fee.

Returns

We offer free returns & a 30-day money back guarantee on any purchase that does not meet your expectations. Simply email us at hello@hoselink.com.au 

  • Free delivery on orders over $99

  • 30-day money back guarantee

  • Free returns or exchanges

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Frequently bought with

Helpful additions to the Hi-Flow 25m Retractable Hose Reel | Charcoal

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  • Charcoal Leader Hose Extension

    Leader Hose Extension | Charcoal

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  • Padlock

    Padlock

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  • Adapter Pack

    Adapter Pack

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    Residential

What's included

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Out of more than 73,000 eligible nominations, Hoselink’s Retractable Hose Reels have been selected as winners of the ProductReview.com.au Awards for 2023. These winners represent the best and most reliable purchasing choices available to Australian consumers in 2022.

Our latest innovation in sprayers will make your watering experience the best it has EVER been! Leveraging our extensive knowledge and experience in watering excellence along with feedback from our customers, we designed this sprayer in-house to create a product that is not only a delight to use but has been designed to withstand tough Aussie conditions.

Built tough for Aussie conditions, you can count on these hard wearing long lasting hose fittings to NEVER burst off your hose!

All Charcoal Hoselink Retractable Hose Reels come fitted with a Charcoal 2m leader hose, allowing you to connect your reel to the tap!

The universal mounting bracket is one size fits all so you can use it with whichever size Hose Reel you own! Whether you mount your reel on a wall or post, you'll have guaranteed stable support.

  • woman using retractable hose reel in garden

    Dynamic

    Simply pull the hose out to your desired length and, using the specially designed 'stop-anywhere' locking mechanism, you’ll have stable support to start watering! To put it away, simply give it a gentle tug and its automatic rewind feature will retract the hose and neatly coil it inside its casing, saving you all the time and energy you’d have to spend winding up a manual hose.

  • Horticulturist Ben Hayman carrying Charcoal Retractable Hose Reel through garden

    Portable

    The integrated carry handles make it a breeze to relocate your Reel to any other spot in your garden. Simply lift it off its mounting bracket and away you go! If you want to use your Hose Reel in multiple locations, you can purchase an Additional Bracket separately.

  • charcoal retractable hose reel mounted on side of house

    Durable

    With UV-stabilised casing, stainless-steel hardware, and no-burst hose fittings, the Retractable Hose Reel is equipped to handle whatever Australia's volatile environmental conditions can throw at it. The hard-wearing outer casing acts as a shield for the hose inside and allows it to remain agile throughout the year.

  • hand holding a comfort 8 pattern sprayer watering garden

    Flexible

    The reel’s innovative Comfort 8-Pattern Flow Control Sprayer allows you to switch between 8 different spray settings with flow control at your thumb. What about changing angles? It's all taken care of! The Hose Reel can also pivot 180°, following you behind the pool, around the side of your house, or wherever you need to water.

  • man using charcoal retractable hose reel to water the garden

    Robust

    With a larger internal hose diameter than other sizes, the Hi-Flow reel produces a greater water flow, meaning stronger pressure for tougher watering jobs like cleaning the car, or even just boosting the reach of your sprinkler!

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How to Guides

Watch videos to help you understand the Hi-Flow 25m Retractable Hose Reel | Charcoal

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Specs

Product specifications

Model Name Hi-flow 25m Retractable Hose Reel - Charcoal
Model Number 3425-CH
Material

Reel/bracket (polypropylene), hose (PVC), screws/pins (stainless steel), plugs (plastic)

Hoses are BPA, lead and PFAS free

Colour Charcoal
Hose Reel Dimensions H49cm x W27cm x D61cm
Mounted Hose Reel Dimensions

D71cm (when facing out)
D27cm (when pushed flat against wall)

Universal Bracket Dimensions H20cm x W10.5cm x D16cm
Weight Reel + Fittings - 14.12kg
Boxed Weight - 15.4kg
Fitting Size 14mm fittings specifically designed for use with this hose reel only.
Compatibility The 14mm connectors can be used with any standard Hoselink 12mm fittings and watering accessories.
Maximum Pressure 150psi
Maximum Water Temperature 40 degrees
UV Resistant Yes
Wall Mounted Yes
Leader Hose 2m
Assembly Required Yes (refer to product manual for required tools)
Use with Water Tanks Yes
Warranty 2 years

Product Manuals

Download Our Product Manual

Not sure where to start? Download a manual for this product in a PDF format

FAQs

Hi-Flow 25m Retractable Hose Reel | Charcoal FAQs

Q. Can I put my own hose in this hose reel?
A. No, you cannot put your own hose into the reel nor replace the hose in the reel.  The retraction mechanism operates via a spring, and is fitted at the factory.

Q. Which hose from your range comes in the hose reel?
A. This product uses a specifically designed hose for use in the retractable hose reel unit.

Q. Does the hose in the hose reel kink?
A. This hose has been specifically designed for use in an auto rewind hose reel unit and must be soft and pliable so that it retracts easily back into the unit. Although this hose is not designed for kink-resistance specifically, using a hose reel greatly reduces the chance of a kink occuring. This is due to only using the correct length of hose for the task at hand so there is no extra hose for a tangle or kink to occur. In addition, the retraction mechanism on the reel ensures that the hose is always reeled back in a straight line, so the hose does not get twisted (a common cause of kinks).

Q. My tap is 3m away from where I need to put the hose reel.  What can I do?
A. You can add an additional length of hose to the leader hose in order to reach the water supply.  To do this, you will need a suitable length of hose with Hoselink connectors on either end. If you have a suitable hose length for this purpose, we recommend purchasing a Hose Joiner Set (2410). Alternatively, we sell Leader Hose Extensions in 1.5m and 5m lengths pre-fitted with connectors, for your convenience.

Q. Does the hose reel have to be mounted?
A. Yes, because it uses tension for retraction and extension, the hose reel unit must be mounted for correct operation to a solid wall or post.

Q. What surfaces can I mount the hose reel to and how?

Wall Type  

 
 

 
 

 
 

 
 

 
 

 
 

 
 

Requires masonry drill bit 
and provided  
masonry plugs.  

Flat wooden, weatherproof backing board needed for uneven surfaces.  
Bracket must be mounted to a flat surface.  

Wooden backing board must be anchored into a stud behind the material. At least one screw top and bottom must be used to secure board into stud.  

Use the hammer setting on your power  or a rotary drill (start off with the normal drill setting)   

Spearhead drill to start holes  

Anchor plugs with Sika Flex.  
Blow out any debris in the holes, fill each hole (halfway) with Sika flex 11FC, tap in the masonry plugs.  
Let dry overnight then attach the bracket.   

Concrete  

  

  

✓  

  

  

Brick  

  

  

  

✓  

  

  

Steel  

  

  

✓  

  

  

  

Colourbond  

  

✓  

✓  

  

  

  

Wood  

  

  

  

  

  

  

Hebel  

✓  

  

  

  

  

✓  

Plaster *  

  

  

✓  

  

✓  

  

Render *  

  

  

  

  

✓  

  

EPS  

  

  

 X 

 

 X 

 

 X 

 

 X 

 

Weather Board  

 X 

 

 ✓ 

 ✓ 

 X 

 X 

 X 

Tiles  

 ✓ 

 

 X 

 ✓ 

 

 X 

 

 ✓ 

 X 

Cladding  

 X 

 ✓ 

 ✓ 

 X 

 X 

 X 

Pavers  

 ✓ 

 

 X 

 

 X 

 

 ✓ 

 X 

 X 

Sandstone  

 ✓ 

 

 X 

 X 

 ✓ 

 

 X 

 

 ✓ 

Besa Block  

 ✓ 

 X 

 X 

 ✓ 

 X 

 ✓ 

Stucco*  

 ✓ 

 

 X 

 

 X 

 

 X 

 ✓ 

 

 

 

* Dependant on substrate material

Q. If I would like to mount the reel onto a post, how deep should the post be into the ground?
A. The post depth required depends on a number of factors, including how hard packed the soil is and how much concrete is used. We suggest 0.5m as a safe depth for the post before pouring the concrete. In addition, we would recommend that the hole be 30cm square to provide enough concrete to keep the hose reel firmly in place. Hoselink's Retractable Mounting Post is the perfect solution. 

Q. What is the difference between the standard and Hi-flow Hose Reels?
Our standard Hose Reels feature a 12mm garden hose, whereas the Hi-flow Reels come with a slightly larger 14mm internal diameter garden hose. Because of the design, all retractable hose reels will reduce water pressure to varying degrees. With the larger diameter hose in the Hi-flow model, we've calculated a 25% better water flow rate in comparison to our standard models. Unless you have extremely high water pressure, we would always recommend the Hi-flow model for the best watering experience. In particular, anyone who has low to medium water pressure at their home should choose the Hi-flow model to minimise loss of pressure.

Q. Can I use the Retractable Hose Reels with hot water?
A. No, they are not recommended for use with hot water. Maximum water temperature is 40 degrees.

Q. Can I leave the tap turned on at all times?
A. We would recommend turning the water off at the tap at the end of each watering session. The increased pressure from the water may cause unnecessary wear to the internal mechanism of the hose reel, potentially shortening the life of the product.

Support page

View Product Support page

Reviews

Reviews

Customer Reviews
4.7 Based on 180 Reviews
5 ★
87% 
157
4 ★
5% 
9
3 ★
4% 
8
2 ★
2% 
3
1 ★
2% 
3
Customer Photos
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AB
23/05/2024
Adrienne B.
Australia Australia
I recommend this product

Great product

Great product, Australian made, gave it to my son as his hose was always lying around, a tripping hazard. He loves this product, high flow effective. Delivered free to the door & an extra gift. Fabulous

VF
18/05/2024
Vaughan F.
Australia Australia

Came with a squashed hose

Hose is completely squashed at the connection point from the wall to the unit on the unit end just coming out of the unit itself. I ordered the Hi-Flo because of the extra diameter so this issue makes this completely redundant and even worse than my other normal one as it now essentially has a constant kink.

Hoselink Hi-Flow 25m Retractable Hose Reel | Charcoal Review
20/05/2024

Hoselink

Hi Vaughan, thank you for your feedback. We're sorry to hear that you have had this problem as this is not a usual issue that we encounter. Please reach out to our customer service team on 1300 900 617 or email us at hello@hoselink.com.au and we can sort out a fix for this issue or another suitable solution for you. Kind Regards, The Hoselink Team

RB
03/05/2024
Robert B.
Australia Australia
I recommend this product

Hi-Flow 25m Retractable Hose Reel / Charcoal

I was very impressed by the quality as my previous one I had been using was not up to the quality of hose link.

MA
29/04/2024
Mark A.
Australia Australia
I recommend this product

Easy

Quick to set up. Mounted on brick wall. So easy to pull out hose and retract. Beats the old way wrestling with dragging and winding up the hose Wish i bought years ago

D
23/04/2024
Dan SVG verified by SHOP
Australia Australia

As described thank you

PV
21/04/2024
Peter V.
Australia Australia
I recommend this product

A great product

Very easy and very well done the whole hose reel is very strong and stable a whole lot better than other brands that I have seen

GD
10/04/2024
Gayleen D.
Australia Australia
I recommend this product

Hi - Flow Hose Reel 25m Retractable

Hi we are very impressed with our 2 hose reels Thank you very much. Gayleen an Colin Dickson

JD
09/04/2024
Joe D.
Australia Australia
I recommend this product

Hose reel high pressure 25 mtr

Love hose reel 25mtr high-pressure it's my 3 rd reel order for my property. Cheers

CM
06/04/2024
Caralea M.
Australia Australia
I recommend this product

Exchange reel

Our overall experience is GREAT using these reels. For some reason one failed and Hoselink sent a brand new one free of charge. Can’t ask for better backup service than that! ps..it was also out of warranty date. Our oldest one is about 6 now and it has never missed a beat.

TS
05/04/2024
Tate S.
Australia Australia
I recommend this product

So far so good!

Had the hose link a couple weeks now and am pleased with its operation. Quality product and love the matte black finish

Hoselink Hi-Flow 25m Retractable Hose Reel | Charcoal Review