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Helpful additions to the 20m Retractable Hose Reel | Beige
Installation made easy
Buy 2+ (Save 20%) | *excludes mounting post installation |
Model Name | 20m Retractable Hose Reel |
Model Number | 3320WGN |
Material |
Reel/bracket (polypropylene), hose (PVC), screws/pins (stainless steel), plugs (plastic) Hoses are BPA, lead and PFAS free |
Colour | Beige |
Hose Reel Dimensions | H41cm x W26.5cm x D50cm |
Mounted Hose Reel Dimensions | D60cm (when facing out) D26.4cm (when pushed flat against wall) |
Universal Bracket Dimensions | H20cm x W10.5cm x D16cm |
Weight | Reel + Fittings - 9.95kg Boxed Weight - 10.7kg |
Fitting Size | 12mm |
Maximum Pressure | 150psi |
Maximum Water Temperature | 40 degrees |
UV Resistant | Yes |
Wall Mounted | Yes |
Leader Hose | 2m |
Assembly Required | Yes (refer to product manual for required tools) |
Use with Water Tanks | Yes* |
Warranty | 2 years |
* There is some loss of pressure when using a Retractable Hose Reel (particularly the 20m, 25m and 30m models) with water supplied from a tank. Used in conjunction with a pump, pressure may be sufficient for normal use, however you should take this into consideration before purchasing. If pressure is very low, a regular hose may be more suitable.
Not sure where to start? Download a manual for this product in a PDF format
Q. Can I put my own hose in this hose reel?
A. No, you cannot put your own hose into the reel nor replace the hose in the reel. The retraction mechanism operates via a spring, and is fitted at the factory.
Q. Which hose from your range comes in the hose reel?
A. This product uses a specifically designed hose for use in the retractable hose reel unit.
Q. Does the hose in the hose reel kink?
A. This hose has been specifically designed for use in an auto rewind hose reel unit and must be soft and pliable so that it retracts easily back into the unit. Although this hose is not designed for kink-resistance specifically, using a hose reel greatly reduces the chance of a kink occuring. This is due to only using the correct length of hose for the task at hand so there is no extra hose for a tangle or kink to occur. In addition, the retraction mechanism on the reel ensures that the hose is always reeled back in a straight line, so the hose does not get twisted (a common cause of kinks).
Q. My tap is 3m away from where I need to put the hose reel. What can I do?
A. You can add an additional length of hose to the leader hose in order to reach the water supply. To do this, you will need a suitable length of hose with Hoselink connectors on either end. If you have a suitable hose length for this purpose, we recommend purchasing a Hose Joiner Set (2410). Alternatively, we sell Leader Hose Extensions in 1.5m and 5m lengths pre-fitted with connectors, for your convenience.
Q. Does the hose reel have to be mounted?
A. Yes, because it uses tension for retraction and extension, the hose reel unit must be mounted for correct operation to a solid wall or post.
Q. What surfaces can I mount the hose reel to and how?
Wall Type |
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Requires masonry drill bit |
Flat wooden, weatherproof backing board needed for uneven surfaces. |
Wooden backing board must be anchored into a stud behind the material. At least one screw top and bottom must be used to secure board into stud. |
Use the hammer setting on your power or a rotary drill (start off with the normal drill setting) |
Spearhead drill to start holes |
Anchor plugs with Sika Flex. |
Concrete |
✓ |
X |
X
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✓ |
X
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X
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Brick |
✓ |
X
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X
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✓ |
X
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X
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Steel |
X
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X
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✓ |
X
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X
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X
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Colourbond |
X
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✓ |
✓ |
X
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X
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X
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Wood |
X
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X
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X
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X
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X
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X
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Hebel |
✓ |
X
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X
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X
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X
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✓ |
Plaster * |
X
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X
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✓ |
X
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✓ |
X
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Render * |
✓ |
X
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X
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X
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✓ |
X
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EPS |
X
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X
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X
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X
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X
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X
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Weather Board |
X
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✓ |
✓ |
X |
X |
X |
Tiles |
✓
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X |
✓
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X
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✓ |
X |
Cladding |
X |
✓ |
✓ |
X |
X |
X |
Pavers |
✓
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X
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X
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✓ |
X |
X |
Sandstone |
✓
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X |
X |
✓
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X
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✓ |
Besa Block |
✓ |
X |
X |
✓ |
X |
✓ |
Stucco* |
✓
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X
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X
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X |
✓
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X
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* Dependant on substrate material
Q. If I would like to mount the reel onto a post, how deep should the post be into the ground?
A. The post depth required depends on a number of factors, including how hard packed the soil is and how much concrete is used. We suggest 0.5m as a safe depth for the post before pouring the concrete. In addition, we would recommend that the hole be 30cm square to provide enough concrete to keep the hose reel firmly in place. Hoselink's Retractable Mounting Post is the perfect solution.
Q. What is the difference between the standard and Hi-flow Hose Reels?
Our standard Hose Reels feature a 12mm garden hose, whereas the Hi-flow Reels come with a slightly larger 14mm internal diameter garden hose. Because of the design, all retractable hose reels will reduce water pressure to varying degrees. With the larger diameter hose in the Hi-flow model, we've calculated a 25% better water flow rate in comparison to our standard models. Unless you have extremely high water pressure, we would always recommend the Hi-flow model for the best watering experience. In particular, anyone who has low to medium water pressure at their home should choose the Hi-flow model to minimise loss of pressure.
Q. Can I use the Retractable Hose Reels with hot water?
A. No, they are not recommended for use with hot water. Maximum water temperature is 40 degrees.
Q. Can I leave the tap turned on at all times?
A. We would recommend turning the water off at the tap at the end of each watering session. The increased pressure from the water may cause unnecessary wear to the internal mechanism of the hose reel, potentially shortening the life of the product.
prompt delivery and I am assuming items are in good order as it is a gift for a friend who lives in an apartment in Melbourne, delivery will be 1/8/24.
Excellent product & good quality. MY first retractable hose reel.
My second Hoselink. So no surprises and exactly what was required to be fitted to my new home.
This has been a great experience from initial contact to online purchase to delivery and installation. Great product great company. Thank you.
This hose reel is second one that I have purchased, the first one was purchased about fourteen years ago, it continues to perform as it designed to, it is an outstanding product.
This is my third. I purchased it to replace one that had failed in the centre, and gushed water out of the reel. I was told was fixable but sometimes the fix did not work. Disappointed that it failed (out of warranty) however I like the product, and was initially satisfied with the 20% discount offered to me. Unfortunately I was then disappointed to notice the next day, that you already had 15% off hoses, so all I was really given was 5%. Maybe should have thrown in a cover as well in those circumstances.
Hi Denis, thank you for taking the time to leave us some feedback. It is disappointing to hear that your Hose Reel had a leak inside it, but good to hear that your other Hose Reels are going strong. Our apologies that the discount tthat we offered you coincided with our sale just a few days later. Kind Regards, The Hoselink Team
I received the charcoal instead of beige
Thank you for taking the time to leave a review. Sorry to hear you received the wrong colour hose reel. Please contact us on 1300 900 617 or hello@hoselink.com.au so we can resolve this for you. Kind Regards, The Hoselink Team.
I love the ease of use , with a cloth left handy to clean hose off as it goes back into the reel . I look forward to many years of reely enjoying watering !!
Thanks for the review! It's brilliant to hear you are finding easy to use and a great idea to clean the hose with a clothe as it retracts. Kind regards, The Hoselink Team.
We love these hoses. They roll up perfectly. We now own 4. The sprinkler fittings are excellent. High quality product
We have bought from Hoseliink before and used their products for some years. We love the hose reels. They are strong, sturdy, easy to use and we love them.
Hi Kerry, thanks for your review. It is fantastic to hear that you love your Hose Reel so much and that it has served you well over the years. Kind Regards, The Hoselink Team