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Item: 3320-CH
Ideal for the average-sized yard
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Helpful additions to the 20m Retractable Hose Reel | Charcoal
Out of more than 73,000 eligible nominations, Hoselink’s Retractable Hose Reels have been selected as winners of the ProductReview.com.au Awards for 2023. These winners represent the best and most reliable purchasing choices available to Australian consumers in 2022.
Our latest innovation in sprayers will make your watering experience the best it has ever been! Leveraging our extensive knowledge and experience in watering excellence along with feedback from our customers, we designed this sprayer in-house to create a product that is not only easy to use but has been designed to withstand tough Aussie conditions.
Built tough for Aussie conditions, you can count on these hard-wearing, long-lasting hose fittings to NEVER burst off your hose!
All Charcoal Hoselink Retractable Hose Reels come fitted with a Charcoal 2m leader hose, allowing you to connect your reel to the tap.
The universal mounting bracket is one size fits all so you can use it with whichever size Hose Reel you own! Whether you mount your reel on a wall or post, you'll have guaranteed stable support.
| Model Name | 20m Retractable Hose Reel - Charcoal |
| Model Number | 3320-CH |
| Material |
Reel/bracket (polypropylene), hose (PVC), screws/pins (stainless steel), plugs (plastic) Hoses are BPA, lead and PFAS free |
| Colour | Charcoal |
| Hose Reel Dimensions | H41cm x W26.5cm x D50cm |
| Mounted Hose Reel Dimensions | D60cm (when facing out) D26.5cm (when pushed flat against wall) |
| Universal Bracket Dimensions | H20cm x W10.5cm x D16cm |
| Weight |
Reel + Fittings - 9.95kg Boxed Weight - 10.7kg |
| Fitting Size | 12mm |
| Maximum Pressure | 150psi |
| Maximum Water Temperature | 40 degrees |
| UV Resistant | Yes |
| Wall Mounted | Yes |
| Leader Hose | 2m |
| Assembly Required | Yes (refer to product manual for required tools) |
| Use with Water Tanks | Yes* |
| Warranty | 2 years |
* There is some loss of pressure when using a Retractable Hose Reel (particularly the 20m, 25m and 30m models) with water supplied from a tank. Used in conjunction with a pump, pressure may be sufficient for normal use, however you should take this into consideration before purchasing. If pressure is very low, a regular hose may be more suitable.
Not sure where to start? Download a manual for this product in a PDF format
Q. Can I put my own hose in this hose reel?
A. No, you cannot put your own hose into the reel nor replace the hose in the reel. The retraction mechanism operates via a spring, and is fitted at the factory.
Q. Which hose from your range comes in the hose reel?
A. This product uses a specifically designed hose for use in the retractable hose reel unit.
Q. Does the hose in the hose reel kink?
A. This hose has been specifically designed for use in an auto rewind hose reel unit and must be soft and pliable so that it retracts easily back into the unit. Although this hose is not designed for kink-resistance specifically, using a hose reel greatly reduces the chance of a kink occuring. This is due to only using the correct length of hose for the task at hand so there is no extra hose for a tangle or kink to occur. In addition, the retraction mechanism on the reel ensures that the hose is always reeled back in a straight line, so the hose does not get twisted (a common cause of kinks).
Q. My tap is 3m away from where I need to put the hose reel. What can I do?
A. You can add an additional length of hose to the leader hose in order to reach the water supply. To do this, you will need a suitable length of hose with Hoselink connectors on either end. If you have a suitable hose length for this purpose, we recommend purchasing a Hose Joiner Set (2410). Alternatively, we sell Leader Hose Extensions in 1.5m and 5m lengths pre-fitted with connectors, for your convenience.
Q. Does the hose reel have to be mounted?
A. Yes, because it uses tension for retraction and extension, the hose reel unit must be mounted for correct operation to a solid wall or post.
Q. What surfaces can I mount the hose reel to and how?
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Wall Type |
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Requires masonry drill bit |
Flat wooden, weatherproof backing board needed for uneven surfaces. |
Wooden backing board must be anchored into a stud behind the material. At least one screw top and bottom must be used to secure board into stud. |
Use the hammer setting on your power or a rotary drill (start off with the normal drill setting) |
Spearhead drill to start holes |
Anchor plugs with Sika Flex. |
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Concrete |
✓ |
X |
X
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✓ |
X
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X
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Brick |
✓ |
X
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X
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✓ |
X
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X
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Steel |
X
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X
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✓ |
X
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X
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X
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Colourbond |
X
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✓ |
✓ |
X
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X
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X
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Wood |
X
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X
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X
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X
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X
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X
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Hebel |
✓ |
X
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X
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X
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X
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✓ |
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Plaster * |
X
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X
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✓ |
X
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✓ |
X
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Render * |
✓ |
X
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X
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X
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✓ |
X
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EPS |
X
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X
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X
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X
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X
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X
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Weather Board |
X
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✓ |
✓ |
X |
X |
X |
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Tiles |
✓
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X |
✓
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X
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✓ |
X |
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Cladding |
X |
✓ |
✓ |
X |
X |
X |
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Pavers |
✓
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X
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X
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✓ |
X |
X |
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Sandstone |
✓
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X |
X |
✓
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X
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✓ |
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Besa Block |
✓ |
X |
X |
✓ |
X |
✓ |
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Stucco* |
✓
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X
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X
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X |
✓
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X
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* Dependant on substrate material
Q. If I would like to mount the reel onto a post, how deep should the post be into the ground?
A. The post depth required depends on a number of factors, including how hard packed the soil is and how much concrete is used. We suggest 0.5m as a safe depth for the post before pouring the concrete. In addition, we would recommend that the hole be 30cm square to provide enough concrete to keep the hose reel firmly in place. Hoselink's Retractable Mounting Post is the perfect solution.
Q. What is the difference between the standard and Hi-flow Hose Reels?
Our standard Hose Reels feature a 12mm garden hose, whereas the Hi-flow Reels come with a slightly larger 14mm internal diameter garden hose. Because of the design, all retractable hose reels will reduce water pressure to varying degrees. With the larger diameter hose in the Hi-flow model, we've calculated a 25% better water flow rate in comparison to our standard models. Unless you have extremely high water pressure, we would always recommend the Hi-flow model for the best watering experience. In particular, anyone who has low to medium water pressure at their home should choose the Hi-flow model to minimise loss of pressure.
Q. Can I use the Retractable Hose Reels with hot water?
A. No, they are not recommended for use with hot water. Maximum water temperature is 40 degrees.
Q. Can I leave the tap turned on at all times?
A. We would recommend turning the water off at the tap at the end of each watering session. The increased pressure from the water may cause unnecessary wear to the internal mechanism of the hose reel, potentially shortening the life of the product.
AustraliaI now have five of these reels around a large garden. Only once had a nozzle split and Hoselink immediately replaced the item with a new one no cost no questions. Back up after sales service is fantastic. Thats the difference between a great company and just an also ran. Highly recommend..
AustraliaAfter deliberating for a couple of weeks over the extra $50 or so (over one from Bunnings), I ordered a 20m Hoselink reel. Unbelievable service - it was delivered 44 hours later! Easy to install and everything about the unit feels really sturdy and well made; from the lock/rewind mechanism to the hose fittings themselves. I will be ordering a second one for the back yard.
AustraliaThe product so far seems well made which is my experience with all hoselink products I’ve bought. The mechanism locks cleanly, and the hose retracts smoothly without the need to unlock the hose again as it retracts. The installation kit was also ‘belt and braces’ with Phillips and hex head screws, and adequate rawl plugs. This was also important after the screw heads in the unit wasI replacing were hard to extract. The hose and hosellink connectors are also excellent. Thanks too for the free gift with purchase!
Australialeaks internally when recoils
Hi Alan, I am sorry you are having this issue. We pride ourselves on the quality of our products so this is disappointing to hear. It's certainly not a common issue we see happening. If you can please contact our customer service team on 1300 900 617 so we can look into this for you. Kind Regards, The Hoselink Team
Australia AustraliaMy wife loves these so much that we have 5 throughout the garden, both front and back yard. Theber continue to function without issue. A great product.
AustraliaLove these things. It’s my second. One in the front yard and one out back. They are durable, non-leaking and easy to operate.
Hi John, thank you for your review and feedback. The hose reel looks fantastic placed in your garden there. The cover really helps the unit to blend in nicely! Glad to hear you are loving the hose reel units and have them in both, the front and back yard now. Kind regards, The Hoselink Team
AustraliaAbsolutely fantastic, so good to have a quality watering system at last!
AustraliaI purchase two 30m hose reals about 10 years ago and they have never once failed. We have just downsized into our new home and there was no way I wasn't using Hoselink again. I purchased two 20m units this time. They arrive with three days and of course are all installed and working perfectly.
Thank you for taking the time to leave a review Bob! I am pleased to hear you love our Hose Reels as much as we do! We appreciate your loyal custom!! Enjoy your New Hose Reels in your New Home
Australiaexcellent product. no more worries about kinks and tangles.
