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Item: 3320-CH

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20m Retractable Hose Reel | Charcoal

20m Retractable Hose Reel | Charcoal

Ideal for the average-sized yard

Now $182.75 Was $215.00
Was $182.75
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Shipping

Free delivery within Australia for all orders $99 or more. Orders under $99 incur a $7.95 delivery fee.

Returns

We offer free returns & a 30-day money back guarantee on any purchase that does not meet your expectations. Simply email us at hello@hoselink.com.au 

  • Free delivery on orders over $99

  • 30-day money back guarantee

  • Free returns or exchanges

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Frequently bought with

Helpful additions to the 20m Retractable Hose Reel | Charcoal

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  • Charcoal Leader Hose Extension

    Leader Hose Extension | Charcoal

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    Padlock

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  • Adapter Pack

    Adapter Pack

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What's included

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Out of more than 73,000 eligible nominations, Hoselink’s Retractable Hose Reels have been selected as winners of the ProductReview.com.au Awards for 2023. These winners represent the best and most reliable purchasing choices available to Australian consumers in 2022.

Our latest innovation in sprayers will make your watering experience the best it has ever been! Leveraging our extensive knowledge and experience in watering excellence along with feedback from our customers, we designed this sprayer in-house to create a product that is not only easy to use but has been designed to withstand tough Aussie conditions.

Built tough for Aussie conditions, you can count on these hard-wearing, long-lasting hose fittings to NEVER burst off your hose!

All Charcoal Hoselink Retractable Hose Reels come fitted with a Charcoal 2m leader hose, allowing you to connect your reel to the tap.

The universal mounting bracket is one size fits all so you can use it with whichever size Hose Reel you own! Whether you mount your reel on a wall or post, you'll have guaranteed stable support.

  • woman using retractable hose reel in garden

    Dynamic

    Simply pull the hose out to your desired length and, using the specially designed 'stop-anywhere' locking mechanism, you’ll have stable support to start watering! To put it away, simply give it a gentle tug and its automatic rewind feature will retract the hose and neatly coil it inside its casing, saving you all the time and energy you’d have to spend winding up a manual hose.

  • Horticulturist Ben Hayman carrying Charcoal Retractable Hose Reel through garden

    Portable

    The integrated carry handles make it a breeze to relocate your Reel to any other spot in your garden. Simply lift it off its mounting bracket and away you go! If you want to use your Hose Reel in multiple locations, you can purchase an Additional Bracket separately.

  • charcoal retractable hose reel mounted on side of house

    Durable

    With UV-stabilised casing, stainless-steel hardware, and no-burst hose fittings, the Retractable Hose Reel is equipped to handle whatever Australia's volatile environmental conditions can throw at it. The hard-wearing outer casing acts as a shield for the hose inside and allows it to remain agile throughout the year.

  • hand holding a comfort 8 pattern sprayer watering garden

    Flexible

    The reel’s innovative Comfort 8-Pattern Flow Control Sprayer allows you to switch between 8 different spray settings with flow control at your thumb. What about changing angles? It's all taken care of! The Hose Reel can also pivot 180°, following you behind the pool, around the side of your house, or wherever you need to water.

  • man using charcoal retractable hose reel to water the garden

    Sleek

    Sleek, innovative and carefully designed to complement any modern Australian home, the Retractable Hose Reel comes in three sizes and two colour variations, so no matter your garden’s shape, size or style, it's got a perfectly matched tool in its corner.

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How to Guides

Watch videos to help you understand the 20m Retractable Hose Reel | Charcoal

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Specs

Product specifications

Model Name 20m Retractable Hose Reel - Charcoal
Model Number 3320-CH
Material

Reel/bracket (polypropylene), hose (PVC), screws/pins (stainless steel), plugs (plastic)

Hoses are BPA, lead and PFAS free

Colour Charcoal
Hose Reel Dimensions H41cm x W26.5cm x D50cm
Mounted Hose Reel Dimensions D60cm (when facing out)
D26.5cm (when pushed flat against wall)
Universal Bracket Dimensions H20cm x W10.5cm x D16cm
Weight Reel + Fittings - 9.95kg
Boxed Weight - 10.7kg
Fitting Size 12mm
Maximum Pressure 150psi
Maximum Water Temperature 40 degrees
UV Resistant Yes
Wall Mounted Yes
Leader Hose 2m
Assembly Required Yes (refer to product manual for required tools)
Use with Water Tanks Yes*
Warranty 2 years

* There is some loss of pressure when using a Retractable Hose Reel (particularly the 20m, 25m and 30m models) with water supplied from a tank. Used in conjunction with a pump, pressure may be sufficient for normal use, however you should take this into consideration before purchasing. If pressure is very low, a regular hose may be more suitable.

Product Manuals

Download Our Product Manual

Not sure where to start? Download a manual for this product in a PDF format

FAQs

20m Retractable Hose Reel | Charcoal FAQs

Q. Can I put my own hose in this hose reel?
A. No, you cannot put your own hose into the reel nor replace the hose in the reel.  The retraction mechanism operates via a spring, and is fitted at the factory.

Q. Which hose from your range comes in the hose reel?
A. This product uses a specifically designed hose for use in the retractable hose reel unit.

Q. Does the hose in the hose reel kink?
A. This hose has been specifically designed for use in an auto rewind hose reel unit and must be soft and pliable so that it retracts easily back into the unit. Although this hose is not designed for kink-resistance specifically, using a hose reel greatly reduces the chance of a kink occuring. This is due to only using the correct length of hose for the task at hand so there is no extra hose for a tangle or kink to occur. In addition, the retraction mechanism on the reel ensures that the hose is always reeled back in a straight line, so the hose does not get twisted (a common cause of kinks).

Q. My tap is 3m away from where I need to put the hose reel.  What can I do?
A. You can add an additional length of hose to the leader hose in order to reach the water supply.  To do this, you will need a suitable length of hose with Hoselink connectors on either end. If you have a suitable hose length for this purpose, we recommend purchasing a Hose Joiner Set (2410). Alternatively, we sell Leader Hose Extensions in 1.5m and 5m lengths pre-fitted with connectors, for your convenience.

Q. Does the hose reel have to be mounted?
A. Yes, because it uses tension for retraction and extension, the hose reel unit must be mounted for correct operation to a solid wall or post.

Q. What surfaces can I mount the hose reel to and how?

Wall Type  

 
 

 
 

 
 

 
 

 
 

 
 

 
 

Requires masonry drill bit 
and provided  
masonry plugs.  

Flat wooden, weatherproof backing board needed for uneven surfaces.  
Bracket must be mounted to a flat surface.  

Wooden backing board must be anchored into a stud behind the material. At least one screw top and bottom must be used to secure board into stud.  

Use the hammer setting on your power  or a rotary drill (start off with the normal drill setting)   

Spearhead drill to start holes  

Anchor plugs with Sika Flex.  
Blow out any debris in the holes, fill each hole (halfway) with Sika flex 11FC, tap in the masonry plugs.  
Let dry overnight then attach the bracket.   

Concrete  

  

  

✓  

  

  

Brick  

  

  

  

✓  

  

  

Steel  

  

  

✓  

  

  

  

Colourbond  

  

✓  

✓  

  

  

  

Wood  

  

  

  

  

  

  

Hebel  

✓  

  

  

  

  

✓  

Plaster *  

  

  

✓  

  

✓  

  

Render *  

  

  

  

  

✓  

  

EPS  

  

  

 X 

 

 X 

 

 X 

 

 X 

 

Weather Board  

 X 

 

 ✓ 

 ✓ 

 X 

 X 

 X 

Tiles  

 ✓ 

 

 X 

 ✓ 

 

 X 

 

 ✓ 

 X 

Cladding  

 X 

 ✓ 

 ✓ 

 X 

 X 

 X 

Pavers  

 ✓ 

 

 X 

 

 X 

 

 ✓ 

 X 

 X 

Sandstone  

 ✓ 

 

 X 

 X 

 ✓ 

 

 X 

 

 ✓ 

Besa Block  

 ✓ 

 X 

 X 

 ✓ 

 X 

 ✓ 

Stucco*  

 ✓ 

 

 X 

 

 X 

 

 X 

 ✓ 

 

 

 

* Dependant on substrate material

Q. If I would like to mount the reel onto a post, how deep should the post be into the ground?
A. The post depth required depends on a number of factors, including how hard packed the soil is and how much concrete is used. We suggest 0.5m as a safe depth for the post before pouring the concrete. In addition, we would recommend that the hole be 30cm square to provide enough concrete to keep the hose reel firmly in place. Hoselink's Retractable Mounting Post is the perfect solution. 

Q. What is the difference between the standard and Hi-flow Hose Reels?
Our standard Hose Reels feature a 12mm garden hose, whereas the Hi-flow Reels come with a slightly larger 14mm internal diameter garden hose. Because of the design, all retractable hose reels will reduce water pressure to varying degrees. With the larger diameter hose in the Hi-flow model, we've calculated a 25% better water flow rate in comparison to our standard models. Unless you have extremely high water pressure, we would always recommend the Hi-flow model for the best watering experience. In particular, anyone who has low to medium water pressure at their home should choose the Hi-flow model to minimise loss of pressure.

Q. Can I use the Retractable Hose Reels with hot water?
A. No, they are not recommended for use with hot water. Maximum water temperature is 40 degrees.

Q. Can I leave the tap turned on at all times?
A. We would recommend turning the water off at the tap at the end of each watering session. The increased pressure from the water may cause unnecessary wear to the internal mechanism of the hose reel, potentially shortening the life of the product.

Support page

View Product Support page

Reviews

Reviews

Customer Reviews
4.8 Based on 656 Reviews
5 ★
87% 
572
4 ★
7% 
47
3 ★
3% 
20
2 ★
2% 
10
1 ★
1% 
7
Customer Photos
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DG
13/06/2024
Dan G.
Australia Australia
I recommend this product

Super products, super service

I’ve been using these hose reels for a long time and very happy with the quality and service. Delivery was really fast too!

BF
12/06/2024
Brett F.
Australia Australia
I recommend this product

Great product and service

Ordering and delivery were easy and arrived quickly. The reel seems to be of high quality and works perfectly.

MC
12/06/2024
Martin C.
Australia Australia
I recommend this product

20m Retractable Hose Reel Charcoal

Great product, now have 2 of these hose reels

MC
09/06/2024
Martin C.
Australia Australia
I recommend this product

20m Retractable Hose Reel

Excellent product works perfectly, this is the 2nd 20m Retractable Hose Reel we have.

DR
07/06/2024
Debbie R.
Australia Australia
I recommend this product

My 3rd Hoselink

Love my hoselink hoses, just one complaint, ‘Centre’ on the nozzle has changed and I don’t like it. Jet is too hard and I often use centre on my old one in the backyard but find the new centre completely useless on my new Hoselink front hose.

SP
06/06/2024
Simone P.
Australia Australia
I recommend this product

Best hose we’ve ever owned

Fantastic customer service, delivered super quick and hose is far superior quality than any other hose we’ve purchased previously, and believe me we’ve owned a few.

07/06/2024

Hoselink

Hi Simone, many thanks for leaving us some feedback. We're so glad that you love your Hose Reel and that you have such a great experience with our customer service team. We pride ourselves on the quality of both and so it is always lovely to hear that our customers think the same. Kind Regards, The Hoselink Team

IF
04/06/2024
Irene F.
Australia Australia
I recommend this product

Good no problems as my son removed the old one i had from bunnings and installed the new one.

AS
03/06/2024
Alan S.
Australia Australia
I recommend this product

Xxxxxxxx

Excellent quick delivery which I requested

J
22/05/2024
Jason SVG verified by SHOP
United States United States

Quality not as good since they went offshore.

DH
20/05/2024
Denny H.
Australia Australia
I recommend this product

Replacement hose reel

I was so pleased with the service from Hoselink when they replaced a hose reel that malfunctioned .I just love their products regarding hoses and accessories. They are far superior to other similar products. Thank you Hose link.