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Item: 3320-CH

633 reviews

20m Retractable Hose Reel | Charcoal

20m Retractable Hose Reel | Charcoal

Ideal for the average-sized yard

Now $215.00 Was
Was $215.00
Tax included. Shipping calculated at checkout.
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Buy 2 Pay $210.00/ea
Buy 3 Pay $205.00/ea
Buy 4+ Pay $200.00/ea

Installation

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Shipping

Free delivery within Australia for all orders $99 or more. Orders under $99 incur a $7.95 delivery fee.

Returns

We offer free returns & a 30-day money back guarantee on any purchase that does not meet your expectations. Simply email us at hello@hoselink.com.au 

  • Free delivery on orders over $99

  • 30-day money back guarantee

  • Free returns or exchanges

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Frequently bought with

Helpful additions to the 20m Retractable Hose Reel | Charcoal

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  • Charcoal Leader Hose Extension

    Leader Hose Extension | Charcoal

    Now $24.90 Was
    Was $24.90
  • Padlock

    Padlock

    Now $13.90 Was
    Was $13.90
  • Adapter Pack

    Adapter Pack

    Now $21.90 Was
    Was $21.90
    Residential

What's included

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Out of more than 73,000 eligible nominations, Hoselink’s Retractable Hose Reels have been selected as winners of the ProductReview.com.au Awards for 2023. These winners represent the best and most reliable purchasing choices available to Australian consumers in 2022.

Our latest innovation in sprayers will make your watering experience the best it has ever been! Leveraging our extensive knowledge and experience in watering excellence along with feedback from our customers, we designed this sprayer in-house to create a product that is not only easy to use but has been designed to withstand tough Aussie conditions.

Built tough for Aussie conditions, you can count on these hard-wearing, long-lasting hose fittings to NEVER burst off your hose!

All Charcoal Hoselink Retractable Hose Reels come fitted with a Charcoal 2m leader hose, allowing you to connect your reel to the tap.

The universal mounting bracket is one size fits all so you can use it with whichever size Hose Reel you own! Whether you mount your reel on a wall or post, you'll have guaranteed stable support.

  • woman using retractable hose reel in garden

    Dynamic

    Simply pull the hose out to your desired length and, using the specially designed 'stop-anywhere' locking mechanism, you’ll have stable support to start watering! To put it away, simply give it a gentle tug and its automatic rewind feature will retract the hose and neatly coil it inside its casing, saving you all the time and energy you’d have to spend winding up a manual hose.

  • Horticulturist Ben Hayman carrying Charcoal Retractable Hose Reel through garden

    Portable

    The integrated carry handles make it a breeze to relocate your Reel to any other spot in your garden. Simply lift it off its mounting bracket and away you go! If you want to use your Hose Reel in multiple locations, you can purchase an Additional Bracket separately.

  • charcoal retractable hose reel mounted on side of house

    Durable

    With UV-stabilised casing, stainless-steel hardware, and no-burst hose fittings, the Retractable Hose Reel is equipped to handle whatever Australia's volatile environmental conditions can throw at it. The hard-wearing outer casing acts as a shield for the hose inside and allows it to remain agile throughout the year.

  • hand holding a comfort 8 pattern sprayer watering garden

    Flexible

    The reel’s innovative Comfort 8-Pattern Flow Control Sprayer allows you to switch between 8 different spray settings with flow control at your thumb. What about changing angles? It's all taken care of! The Hose Reel can also pivot 180°, following you behind the pool, around the side of your house, or wherever you need to water.

  • man using charcoal retractable hose reel to water the garden

    Sleek

    Sleek, innovative and carefully designed to complement any modern Australian home, the Retractable Hose Reel comes in three sizes and two colour variations, so no matter your garden’s shape, size or style, it's got a perfectly matched tool in its corner.

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How to Guides

Watch videos to help you understand the 20m Retractable Hose Reel | Charcoal

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Specs

Product specifications

Model Name 20m Retractable Hose Reel - Charcoal
Model Number 3320-CH
Material

Reel/bracket (polypropylene), hose (PVC), screws/pins (stainless steel), plugs (plastic)

Hoses are BPA, lead and PFAS free

Colour Charcoal
Hose Reel Dimensions H41cm x W26.5cm x D50cm
Mounted Hose Reel Dimensions D60cm (when facing out)
D26.5cm (when pushed flat against wall)
Universal Bracket Dimensions H20cm x W10.5cm x D16cm
Weight Reel + Fittings - 9.95kg
Boxed Weight - 10.7kg
Fitting Size 12mm
Maximum Pressure 150psi
Maximum Water Temperature 40 degrees
UV Resistant Yes
Wall Mounted Yes
Leader Hose 2m
Assembly Required Yes (refer to product manual for required tools)
Use with Water Tanks Yes*
Warranty 2 years

* There is some loss of pressure when using a Retractable Hose Reel (particularly the 20m, 25m and 30m models) with water supplied from a tank. Used in conjunction with a pump, pressure may be sufficient for normal use, however you should take this into consideration before purchasing. If pressure is very low, a regular hose may be more suitable.

Product Manuals

Download Our Product Manual

Not sure where to start? Download a manual for this product in a PDF format

FAQs

20m Retractable Hose Reel | Charcoal FAQs

Q. Can I put my own hose in this hose reel?
A. No, you cannot put your own hose into the reel nor replace the hose in the reel.  The retraction mechanism operates via a spring, and is fitted at the factory.

Q. Which hose from your range comes in the hose reel?
A. This product uses a specifically designed hose for use in the retractable hose reel unit.

Q. Does the hose in the hose reel kink?
A. This hose has been specifically designed for use in an auto rewind hose reel unit and must be soft and pliable so that it retracts easily back into the unit. Although this hose is not designed for kink-resistance specifically, using a hose reel greatly reduces the chance of a kink occuring. This is due to only using the correct length of hose for the task at hand so there is no extra hose for a tangle or kink to occur. In addition, the retraction mechanism on the reel ensures that the hose is always reeled back in a straight line, so the hose does not get twisted (a common cause of kinks).

Q. My tap is 3m away from where I need to put the hose reel.  What can I do?
A. You can add an additional length of hose to the leader hose in order to reach the water supply.  To do this, you will need a suitable length of hose with Hoselink connectors on either end. If you have a suitable hose length for this purpose, we recommend purchasing a Hose Joiner Set (2410). Alternatively, we sell Leader Hose Extensions in 1.5m and 5m lengths pre-fitted with connectors, for your convenience.

Q. Does the hose reel have to be mounted?
A. Yes, because it uses tension for retraction and extension, the hose reel unit must be mounted for correct operation to a solid wall or post.

Q. What surfaces can I mount the hose reel to and how?

Wall Type  

 
 

 
 

 
 

 
 

 
 

 
 

 
 

Requires masonry drill bit 
and provided  
masonry plugs.  

Flat wooden, weatherproof backing board needed for uneven surfaces.  
Bracket must be mounted to a flat surface.  

Wooden backing board must be anchored into a stud behind the material. At least one screw top and bottom must be used to secure board into stud.  

Use the hammer setting on your power  or a rotary drill (start off with the normal drill setting)   

Spearhead drill to start holes  

Anchor plugs with Sika Flex.  
Blow out any debris in the holes, fill each hole (halfway) with Sika flex 11FC, tap in the masonry plugs.  
Let dry overnight then attach the bracket.   

Concrete  

  

  

✓  

  

  

Brick  

  

  

  

✓  

  

  

Steel  

  

  

✓  

  

  

  

Colourbond  

  

✓  

✓  

  

  

  

Wood  

  

  

  

  

  

  

Hebel  

✓  

  

  

  

  

✓  

Plaster *  

  

  

✓  

  

✓  

  

Render *  

  

  

  

  

✓  

  

EPS  

  

  

 X 

 

 X 

 

 X 

 

 X 

 

Weather Board  

 X 

 

 ✓ 

 ✓ 

 X 

 X 

 X 

Tiles  

 ✓ 

 

 X 

 ✓ 

 

 X 

 

 ✓ 

 X 

Cladding  

 X 

 ✓ 

 ✓ 

 X 

 X 

 X 

Pavers  

 ✓ 

 

 X 

 

 X 

 

 ✓ 

 X 

 X 

Sandstone  

 ✓ 

 

 X 

 X 

 ✓ 

 

 X 

 

 ✓ 

Besa Block  

 ✓ 

 X 

 X 

 ✓ 

 X 

 ✓ 

Stucco*  

 ✓ 

 

 X 

 

 X 

 

 X 

 ✓ 

 

 

 

* Dependant on substrate material

Q. If I would like to mount the reel onto a post, how deep should the post be into the ground?
A. The post depth required depends on a number of factors, including how hard packed the soil is and how much concrete is used. We suggest 0.5m as a safe depth for the post before pouring the concrete. In addition, we would recommend that the hole be 30cm square to provide enough concrete to keep the hose reel firmly in place. Hoselink's Retractable Mounting Post is the perfect solution. 

Q. What is the difference between the standard and Hi-flow Hose Reels?
Our standard Hose Reels feature a 12mm garden hose, whereas the Hi-flow Reels come with a slightly larger 14mm internal diameter garden hose. Because of the design, all retractable hose reels will reduce water pressure to varying degrees. With the larger diameter hose in the Hi-flow model, we've calculated a 25% better water flow rate in comparison to our standard models. Unless you have extremely high water pressure, we would always recommend the Hi-flow model for the best watering experience. In particular, anyone who has low to medium water pressure at their home should choose the Hi-flow model to minimise loss of pressure.

Q. Can I use the Retractable Hose Reels with hot water?
A. No, they are not recommended for use with hot water. Maximum water temperature is 40 degrees.

Q. Can I leave the tap turned on at all times?
A. We would recommend turning the water off at the tap at the end of each watering session. The increased pressure from the water may cause unnecessary wear to the internal mechanism of the hose reel, potentially shortening the life of the product.

Support page

View Product Support page

Reviews

Reviews

Customer Reviews
4.8 Based on 634 Reviews
5 ★
87% 
553
4 ★
7% 
45
3 ★
3% 
20
2 ★
1% 
9
1 ★
1% 
7
Customer Photos
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TG
22/04/2024
Tina G.
Australia Australia
I recommend this product

Freedom from horror

At long last I can manage the mess. My husband bought so many cheap and nasty contraptions that didn’t even work from the beginning! Now I happily venture out to the garden with such relief. I included installation and the contractor was professional, helpful in placement and pleasant.

22/04/2024

Hoselink

Hi Tina, thank you for your review. Wonderful to hear you are now loving your garden hose set-up and no longer dread getting out in the garden to complete the watering. We will certainly pass on your comments about the installers work and service - glad to hear this was completed in a professional manner. Kind regards, The Hoselink Team

CG
18/04/2024
Christine G.
Australia Australia
I recommend this product

Hose link 20m retractable hose reel

Great, easy to use

ND
18/04/2024
neville d.
Australia Australia
I recommend this product

20m hose reel

Not quite as good as the 30m hose reel. The 30m hose purchased in 2021 continues to be perfect in every way. The 20m hose reel purchased march 2024 not quite as good because the hose tends to tangle and twist and the grey colour on the reel and spray attachment scuffs easily (softer material?)

18/04/2024

Hoselink

Hi Neville, thank you for your feedback and review. Apologies to hear that you are not 100% satisfied with your 20m Reel. We do stand behind our products and hope to make this right for you. Please contact us directly at 1300 900 617 and we would be happy to assist you in some way. We hope to hear from you soon! Thanks, The Hoselink Team.

AT
17/04/2024
Andrew T.
Australia Australia
I recommend this product

Superb Service

I love Hoselink products. Quality is spot on and they just work. This is my fourth hose reel so that says it all.

MC
17/04/2024
Melanie C.
Australia Australia
I recommend this product

The second one works like a dream

I purchased the Hoselink in charcoal with lots of options and got it installed (wall-mounted) by Hoselink. It was absolutely fantastic until the hose stopped retracting after a few weeks of light use. I reached out to Hoselink Support but when I read words like "return" rather than "service visit", well, I couldn't handle it in a practical sense. It was a costly solution for me but I bought a replacement Hoselink unit and if all goes well, I hope to become a satisfied customer. I'll need another unit for my front yard when my new fence goes up.

17/04/2024

Hoselink

Hi Melanie, thank you for your review. We value your feedback greatly. We are sorry to hear that your reel stopped retracting. While we are unable to offer a serviced visit as that is not something we do, if you would like to send it back to us for repair we would be happy to do that at no cost for you. We can cover the postage cost and repair it free of charge. If you would like to discuss this further, feel free to give us a call at 1300 900 617. Thanks, The Hoselink Team.

PO
16/04/2024
Peter O.
Australia Australia
I recommend this product

Hoselink

Fantastic it is such a great product my wife just loves it.

B
14/04/2024
Bradley SVG verified by SHOP
United States United States

Excellent product

CB
11/04/2024
Chris B.
Australia Australia
I recommend this product

HoseLink hose

Great!! this is our second unit and we are very happy. It would also be great if somehow you could have an attachment so that no one could pinch the hoseconnector when at the front of a house like a coupling that needs a special key to unattach it

MS
10/04/2024
Matt S.
Australia Australia
I recommend this product

My new reel

This robust reel is fantastic. Great rewind and lock feature, way better than any other reel i have owned.

MH
07/04/2024
madeline h.
Australia Australia
I recommend this product

Great product

Our Hoselink arrived in good time, easy to install, and so easy to use. Very happy with our purchase, great product. Thank you.