This is my second time ordering from hoselink, having thought highly of product, I wanted to use it again at my new property.
No issues with installing the wall mount that came with the hoselink reel, but imagine my surprise when I open the packaging for the additional mount only to find the fixtures packet empty, and everything strewn about the wrapping used for shipment.
Not only that, there were only 3 wall plugs, and ZERO washers, so any plans to mount it came to screeching halt.
Could I go to Bunnings and purchase what I need, yes sure I could, but with the near $400 total order I placed with hoselink, I’d think the least they could do is include what I need.
Not too much to ask is it?
Thank you for your continued support and for choosing Hoselink once again for your new property. We apologise for the inconvenience you experienced with the additional wall mount you received.
I can assure you the package would of never of left our warehouse like this so this has likely been the result of rough handling during transit by Australia post.
I have organised a hardware pack to be sent out to you again. if you do not require this any longer please just keep it as a spare moving forward.
In future if there is ever a problem with your order or something is missing or not as you expect please let us know and we can resolve it directly with you and sort out any issues asap.
Once again we apologise for any frustration this may have caused. We value your satisfaction and hope to better serve you for all future orders.