Q. Can I put my own hose in this hose reel?
A. No, you cannot put your own hose into the reel nor replace the hose in the reel. The retraction mechanism operates via a spring, and is fitted at the factory.
Q. Which hose from your range comes in the hose reel?
A. This product uses a specifically designed hose for use in the retractable hose reel unit.
Q. Does the hose in the hose reel kink?
A. This hose has been specifically designed for use in an auto rewind hose reel unit and must be soft and pliable so that it retracts easily back into the unit. Although this hose is not designed for kink-resistance specifically, using a hose reel greatly reduces the chance of a kink occuring. This is due to only using the correct length of hose for the task at hand so there is no extra hose for a tangle or kink to occur. In addition, the retraction mechanism on the reel ensures that the hose is always reeled back in a straight line, so the hose does not get twisted (a common cause of kinks).
Q. My tap is 3m away from where I need to put the hose reel. What can I do?
A. You can add an additional length of hose to the leader hose in order to reach the water supply. To do this, you will need a suitable length of hose with Hoselink connectors on either end. If you have a suitable hose length for this purpose, we recommend purchasing a Hose Joiner Set (2410). Alternatively, we sell Leader Hose Extensions in 1.5m and 5m lengths pre-fitted with connectors, for your convenience.
Q. Does the hose reel have to be mounted?
A. Yes, because it uses tension for retraction and extension, the hose reel unit must be mounted for correct operation to a solid wall or post.
Q. What surfaces can I mount the hose reel to and how?
Wall Type
|
Requires masonry drill bit and provided masonry plugs.
|
Flat wooden, weatherproof backing board needed for uneven surfaces. Bracket must be mounted to a flat surface.
|
Wooden backing board must be anchored into a stud behind the material. At least one screw top and bottom must be used to secure board into stud.
|
Use the hammer setting on your power or a rotary drill (start off with the normal drill setting)
|
Spearhead drill to start holes
|
Anchor plugs with Sika Flex. Blow out any debris in the holes, fill each hole (halfway) with Sika flex 11FC, tap in the masonry plugs. Let dry overnight then attach the bracket.
|
Concrete
|
✓
|
X
|
X
|
✓
|
X
|
X
|
Brick
|
✓
|
X
|
X
|
✓
|
X
|
X
|
Steel
|
X
|
X
|
✓
|
X
|
X
|
X
|
Colourbond
|
X
|
✓
|
✓
|
X
|
X
|
X
|
Wood
|
X
|
X
|
X
|
X
|
X
|
X
|
Hebel
|
✓
|
X
|
X
|
X
|
X
|
✓
|
Plaster *
|
X
|
X
|
✓
|
X
|
✓
|
X
|
Render *
|
✓
|
X
|
X
|
X
|
✓
|
X
|
EPS
|
X
|
X
|
X
|
X
|
X
|
X
|
Weather Board
|
X
|
✓
|
✓
|
X
|
X
|
X
|
Tiles
|
✓
|
X
|
✓
|
X
|
✓
|
X
|
Cladding
|
X
|
✓
|
✓
|
X
|
X
|
X
|
Pavers
|
✓
|
X
|
X
|
✓
|
X
|
X
|
Sandstone
|
✓
|
X
|
X
|
✓
|
X
|
✓
|
Besa Block
|
✓
|
X
|
X
|
✓
|
X
|
✓
|
Stucco*
|
✓
|
X
|
X
|
X
|
✓
|
X
|
* Dependant on substrate material
Q. If I would like to mount the reel onto a post, how deep should the post be into the ground?
A. The post depth required depends on a number of factors, including how hard packed the soil is and how much concrete is used. We suggest 0.5m as a safe depth for the post before pouring the concrete. In addition, we would recommend that the hole be 30cm square to provide enough concrete to keep the hose reel firmly in place. Hoselink's Retractable Mounting Post is the perfect solution.
Q. Can I use the Retractable Hose Reels with hot water?
A. No, they are not recommended for use with hot water. Maximum water temperature is 40 degrees.
Q. Can I leave the tap turned on at all times?
A. We would recommend turning the water off at the tap at the end of each watering session. The increased pressure from the water may cause unnecessary wear to the internal mechanism of the hose reel, potentially shortening the life of the product.
Q. Do you stock a Hi-Flow Retractable Hose Reel?
A. Our Hi-Flow (14mm) Classic Retractable Hose Reel has been discontinued. We do sell spare parts for this product which are available to purchase online. Currently, our Evolve model of Retractable Hose Reels offers the best water flow (roughly 22% more than the 12mm Classic model).
Q: On what surface can a Hose reel be installed?
A: The Hose Reel can be mounted in a few different ways. These include Wall Mounted on timber/brick and weatherboard walls where reliable, flat and secure mounting is available. A Fixed Ground Mount solution is available on Timber/Brick/Concrete. The Hose Reel can also be mounted on a Mounting Post into soil or grass.
If you are unsure where you should have your hose reel installed, please get in touch with one of our friendly team members on 1300 900 617 to discuss the best option.
Q: What locations do you provide the installation service for?
A: We have a network of installers covering the majority of metro and major regional cities across Australia.
Use our postcode checker to see if your location is covered.
Q: I have just purchased my Hose reel and have also paid for the installation; now what?
A: You will be contacted by our nominated installer within 5 business days of order delivery, to confirm installation details and time.
Q: Is there an option to take away my old Hose reel after the new one has been installed?
A: Absolutely. We can take away and dispose of your old Hose reel for $35.
Q: Can you install a Hose reel if no one is home?
A: This is possible, but you need to discuss this with the installer once they make contact to book the installation.
Q: How much does it cost for the installation of my Hose reel/reels
A: The cost for a standard wall installation into Timber/Brick is $120, with discounts starting from 20% for any subsequent installations in the same job. Please refer to the Bulk Pricing table below.
The cost of the mounting post into soil/grass is $200; this includes the concrete for the installation and the extra time required on-site by the installer. No discount is available for multiple installs.
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