Click HERE to download our troubleshooting guide for hose reel retraction issues.

If the classic hose reel is difficult to pull out or retract, it may be due to overlapping inside the reel. This commonly occurs when the feeder arm is misaligned, causing the hose to layer incorrectly.

Recommended Troubleshooting Steps:

1. Pull the Hose Fully Out: Place one hand on the reel to stabilize it and the other hand on the hose. Apply a few strong, sharp tugs to the hose. This should help push the tangle through the internal mechanism. Use firm force—do not worry about pulling hard.
2. Check Feeder Arm Alignment: Once the hose is fully extended, check the position of the feeder arm. It should be located on the far-left side of the unit when facing it from the front. If it is not, the following document will assist in re-aligning the feeder arm:
   - Guide to re-position the feeder arm.pdf
3. Retract the Hose Slowly: Begin retracting the hose into the reel casing slowly. A properly aligned feeder arm will guide the hose smoothly and evenly back into the reel.

Use a flat screwdriver to remove the side cover located on the same side as the leader hose. If there is a small drip coming from between the leader hose and elbow joint, this can be fixed by turning the hose on full pressure and using a Phillips head screwdriver to tighten the hose clamp until the leak stops.

If the leak is coming from behind the silver circlip ( on the white inlet ), remove the circlip using circlip pliers.

Scroll down to see video demonstration.

Extend the hose and turn the tap on full to remove any kinks. The hose should not retain a memory and kinks should fill out. Ensure the hose reel is mounted high enough; if too low the hose can rub on the aperture and cause kinks.

Always walk the hose out as needed, do not stand at the hose reel and pull the hose out, allowing it to pool at your feet, because a kink can occur when you then walk it out. Ensure the Hose Reel is mounted on a wall so it can swivel freely 180°.

Check that the Hose Connector with Flow Controller lever is in the fully open position. This part sits directly below the spray gun on the end of the hose.

Compare pressure when the spray nozzle is detached to ensure it is not a blockage within the spray gun head.

Fully extend the hose, inspect for kinks, and turn the tap on full to remove possible pinch points.

Check the leader hose at the entry point to the hose reel - pop off round side cap and inspect.

Reverse water flow through the reel by attaching the spray end of the hose to the tap to try and dislodge any blockage. Note: This product is not suitable for use with very low water pressure.

If your hose has sustained damaged, it can be cut and repaired with the use of Hoselink’s Hose Repair Kit. For more information click HERE.

The leader hose on Classic Retractable hose reel can be shortened if required, by following the steps below:

Steps:

• Remove the fittings as per this video https://youtu.be/JOY7HyWH_C8
• Cut the hose ensuring there is enough length to re-fit the fittings and for the hose to pivot
• Reattach the fittings https://youtu.be/f9PcrKio9fI

If your classic hose reel is making a loud noise while retracting or extending, the elbow joint (water inlet where the leader hose connects) may need lubrication. Follow the steps below to resolve.

1. Access the Elbow Joint

• Locate the round side panel where the leader hose enters the hose reel.
• Gently pry it off using a flat head screwdriver or butter knife.

2. Remove the Circlip

• Use circlip pliers to carefully remove the silver circlip that secures the hose.

3. Detach the Hose

• Gently pull or leverage the hose away from the elbow joint to expose the o-rings.

4. Apply Lubricant

• Apply a small amount of silicone-based lubricant directly onto the black rubber o-rings.
• Avoid oil-based or water-soluble lubricants — these may damage the seals or wash away.

5. Reassemble

• Push the hose back onto the elbow joint.
• Reinstall the circlip and pop the panel cover back into place.
  

Visual Guide:
While not made specifically for this task, this video shows all the relevant steps: https://youtu.be/E2lgZHANnXI

If the leader hose on your classic hose reel is damaged and needs replacement, please contact our Customer Service Team to purchase a replacement hose.

Once you have received your replacement, follow the installation Instructions on the following video: https://youtu.be/yeh1w-xxcXQ

(or scroll down to view it on this page)