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Item: 3320-CH

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Classic 20m Retractable Hose Reel | Charcoal

Classic 20m Retractable Hose Reel | Charcoal

Ideal for the average-sized yard

Now $182.75 Was $215.00
Was $182.75
SAVE $32.25
Tax included. Shipping calculated at checkout.
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Installation

Shipping


Ordered
Sep 10

Order Ready
Sep 11 - Sep 13

Order Delivered
Sep 18 - Sep 25
  • NSW / VIC / ACT / QLD – 3-5 Business Days
  • TAS / SA / WA – 5-7 Business Days
  • NT – 7-10 Business Days

Free delivery within Australia for all orders $99 or more. Orders under $99 incur a $7.95 delivery fee.

Returns

We offer free returns & a 30-day money back guarantee on any purchase that does not meet your expectations. Simply email us at hello@hoselink.com.au 

 

  • Free delivery on orders over $99

  • 30-day money back guarantee

  • Free returns or exchanges

View full details

What's included

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Out of more than 73,000 eligible nominations, Hoselink’s Retractable Hose Reels have been selected as winners of the ProductReview.com.au Awards for 2026. These winners represent the best and most reliable purchasing choices available to Australian consumers in 2026.

Our latest innovation in sprayers will make your watering experience the best it has ever been! Leveraging our extensive knowledge and experience in watering excellence along with feedback from our customers, we designed this sprayer in-house to create a product that is not only easy to use but has been designed to withstand tough Aussie conditions.

Built tough for Aussie conditions, you can count on these hard-wearing, long-lasting hose fittings to NEVER burst off your hose!

All Charcoal Hoselink Retractable Hose Reels come fitted with a Charcoal 2m leader hose, allowing you to connect your reel to the tap.

The universal mounting bracket is one size fits all so you can use it with whichever size Hose Reel you own! Whether you mount your reel on a wall or post, you'll have guaranteed stable support.

Why Upgrade to a Retractable Hose Reel?

A Hoselink Retractable Hose Reel makes watering effortless, saves time, and keeps your outdoor space neat and tidy.

  • Standard Hose

    • Bending down, dragging and wrestling with a messy hose often leads to tangles and kinks.
    • Uncoiling, detangling, and putting away a standard hose adds unnecessary time to every watering session.
    • Standard hoses crack, leak, and degrade over time, leading to frequent replacements and extra costs.
    • A standard hose left on the ground looks messy, creates trip hazards, and can damage plants.
    • Finding a place to store a bulky, tangled hose can be a constant struggle.
  • Hoselink Retractable Hose Reel

    • No kinks, tangles or back pain - just pull out the hose, water your garden, and let it retract smoothly.
    • Automatically retracts with a gentle pull, making watering quick and effortless.
    • Built to withstand harsh weather, UV exposure, and daily use—saving you money on replacements.
    • A sleek, wall-mounted design keeps your outdoor space tidy and blends into your garden seamlessly.
    • The hose automatically retracts into the casing, so it’s always stored away ready for next time.
  • woman using retractable hose reel in garden

    Dynamic

    Simply pull the hose out to your desired length and, using the specially designed 'stop-anywhere' locking mechanism, you’ll have stable support to start watering! To put it away, simply give it a gentle tug and its automatic rewind feature will retract the hose and neatly coil it inside its casing, saving you all the time and energy you’d have to spend winding up a manual hose.

  • Horticulturist Ben Hayman carrying Charcoal Retractable Hose Reel through garden

    Portable

    The integrated carry handles make it a breeze to relocate your Reel to any other spot in your garden. Simply lift it off its mounting bracket and away you go! If you want to use your Hose Reel in multiple locations, you can purchase an Additional Bracket separately.

  • charcoal retractable hose reel mounted on side of house

    Durable

    With UV-stabilised casing, stainless-steel hardware, and no-burst hose fittings, the Retractable Hose Reel is equipped to handle whatever Australia's volatile environmental conditions can throw at it. The hard-wearing outer casing acts as a shield for the hose inside and allows it to remain agile throughout the year.

  • hand holding a comfort 8 pattern sprayer watering garden

    Flexible

    The reel’s innovative Comfort 8-Pattern Flow Control Sprayer allows you to switch between 8 different spray settings with flow control at your thumb. What about changing angles? It's all taken care of! The Hose Reel can also pivot 180°, following you behind the pool, around the side of your house, or wherever you need to water.

  • man using charcoal retractable hose reel to water the garden

    Sleek

    Sleek, innovative and carefully designed to complement any modern Australian home, the Retractable Hose Reel comes in three sizes and two colour variations, so no matter your garden’s shape, size or style, it's got a perfectly matched tool in its corner.

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Watch videos to help you understand the Classic 20m Retractable Hose Reel | Charcoal

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Product specifications

Model Name 20m Retractable Hose Reel - Charcoal
Model Number 3320-CH
Material

Reel/bracket (polypropylene), hose (PVC), screws/pins (stainless steel), plugs (plastic)

Hoses are BPA, lead and PFAS free

Colour Classic Hose Reel - Charcoal
Bracket - Black
Hose Reel Dimensions H41cm x W26.5cm x D50cm
Mounted Hose Reel Dimensions D60cm (when facing out)
D26.5cm (when pushed flat against wall)
Universal Bracket Dimensions H20cm x W10.5cm x D16cm
Weight Reel + Fittings - 9.95kg
Boxed Weight - 10.7kg
Fitting Size 12mm
Maximum Pressure 150psi
Maximum Water Temperature 40 degrees
UV Resistant Yes
Wall Mounted Yes
Leader Hose 2m
Assembly Required Yes (refer to product manual for required tools)
Use with Water Tanks Yes*
Warranty 2 years

* There is some loss of pressure when using a Retractable Hose Reel (particularly the 20m, 25m and 30m models) with water supplied from a tank. Used in conjunction with a pump, pressure may be sufficient for normal use, however you should take this into consideration before purchasing. If pressure is very low, a regular hose may be more suitable.

Download Our Product Manual

Not sure where to start? Download a manual for this product in a PDF format

Classic 20m Retractable Hose Reel | Charcoal FAQs

Q. Can I put my own hose in this hose reel?
A. No, you cannot put your own hose into the reel nor replace the hose in the reel.  The retraction mechanism operates via a spring, and is fitted at the factory.

Q. Which hose from your range comes in the hose reel?
A. This product uses a specifically designed hose for use in the retractable hose reel unit.

Q. Does the hose in the hose reel kink?
A. This hose has been specifically designed for use in an auto rewind hose reel unit and must be soft and pliable so that it retracts easily back into the unit. Although this hose is not designed for kink-resistance specifically, using a hose reel greatly reduces the chance of a kink occuring. This is due to only using the correct length of hose for the task at hand so there is no extra hose for a tangle or kink to occur. In addition, the retraction mechanism on the reel ensures that the hose is always reeled back in a straight line, so the hose does not get twisted (a common cause of kinks).

Q. My tap is 3m away from where I need to put the hose reel.  What can I do?
A. You can add an additional length of hose to the leader hose in order to reach the water supply.  To do this, you will need a suitable length of hose with Hoselink connectors on either end. If you have a suitable hose length for this purpose, we recommend purchasing a Hose Joiner Set (2410). Alternatively, we sell Leader Hose Extensions in 1.5m and 5m lengths pre-fitted with connectors, for your convenience.

Q. Does the hose reel have to be mounted?
A. Yes, because it uses tension for retraction and extension, the hose reel unit must be mounted for correct operation to a solid wall or post.

Q. What surfaces can I mount the hose reel to and how?

Wall Type  
 

Requires masonry drill bit 
and provided  
masonry plugs.  

Flat wooden, weatherproof backing board needed for uneven surfaces.  
Bracket must be mounted to a flat surface.  

Wooden backing board must be anchored into a stud behind the material. At least one screw top and bottom must be used to secure board into stud.  

Use the hammer setting on your power  or a rotary drill (start off with the normal drill setting)   

Spearhead drill to start holes  

Anchor plugs with Sika Flex.  
Blow out any debris in the holes, fill each hole (halfway) with Sika flex 11FC, tap in the masonry plugs.  
Let dry overnight then attach the bracket.   

Concrete  

X

X

X   

X   

Brick  

  

X

X   

X

Steel  

X

X

X  

X  

X

Colourbond  

X

X

X

X

Wood  

X

X

X

X

X

X

Hebel  

X

X

X

X

Plaster *  

X

X

X

X

Render *  

X

X

X

X

EPS  

X

X

X

X

X

X

Weather Board  

X

X

X

Tiles  

X

X

X

Cladding  

X

X

X

Pavers  

X

X

X

X

Sandstone  

X

X

X

Besa Block  

X

X

X

Stucco*  

X

X

X

X

* Dependant on substrate material

Q. If I would like to mount the reel onto a post, how deep should the post be into the ground?
A. The post depth required depends on a number of factors, including how hard packed the soil is and how much concrete is used. We suggest 0.5m as a safe depth for the post before pouring the concrete. In addition, we would recommend that the hole be 30cm square to provide enough concrete to keep the hose reel firmly in place. Hoselink's Retractable Mounting Post is the perfect solution. 

Q. Can I use the Retractable Hose Reels with hot water?
A. No, they are not recommended for use with hot water. Maximum water temperature is 40 degrees.

Q. Can I leave the tap turned on at all times?
A. We would recommend turning the water off at the tap at the end of each watering session. The increased pressure from the water may cause unnecessary wear to the internal mechanism of the hose reel, potentially shortening the life of the product.

Q. Do you stock a Hi-Flow Retractable Hose Reel?
A. Our Hi-Flow (14mm) Classic Retractable Hose Reel has been discontinued. We do sell spare parts for this product which are available to purchase online. Currently, our Evolve model of Retractable Hose Reels offers the best water flow (roughly 22% more than the 12mm Classic model).

Support page

View Product Support page

Reviews

4.9
Rated 4.9 out of 5 stars
Based on 19,787 reviews
Total 5 star reviews: 18.5k Total 4 star reviews: 809 Total 3 star reviews: 216 Total 2 star reviews: 114 Total 1 star reviews: 180
Customers Talked About
Reviews Summary
Customers say this retractable hose reel is easy to use and operates smoothly, with many praising its reliable performance and durability over years of use. The hose retracts effortlessly without tangling or kinking, and installation is straightforward. Users appreciate the quality construction and well-made components, with many becoming repeat purchasers. The compact design keeps gardens neat and tidy. Most find it superior to cheaper alternatives. A few mention occasional issues like fast retraction speed or hose not fully reeling in, and one noted a fitting adjustment concern. Overall, customers value the dependable functionality and longevity.
Slide 1 selected
19,787 reviews
  • L
    Luisa
    Reviewing
    Classic 20m Retractable Hose Reel | Charcoal
    I recommend this product
    Rated 5 out of 5 stars
    6 minutes ago
    5 Stars

    My second Hoselink retractable hose.

    100 % quality, value for money and reliability.

    Highly recommend.

  • EN
    Elspeth N.
    Verified Buyer
    Reviewing
    Classic 30m Retractable Hose Reel | Charcoal
    I recommend this product
    Rated 5 out of 5 stars
    8 hours ago
    Hose reel

    My new hose reel was very noisy when pulling out and retracting hoselink replaced it with out hesitation

  • RS
    Ronald S.
    Verified Buyer
    Reviewing
    Classic 30m Retractable Hose Reel | Beige
    I recommend this product
    Rated 5 out of 5 stars
    Yesterday
    Retractable 30m Hose

    It works well and the hose is durable when compared to other Hose makes and it appearance is rather good

  • KD
    Kerry D.
    Verified Buyer
    Reviewing
    Classic 20m Retractable Hose Reel | Charcoal
    I recommend this product
    Rated 5 out of 5 stars
    2 days ago
    Hoselink 20m

    This is the second Hoselink product I purchased for my home.

    Love the product.

    Don’t love the fact that after every purchase I receive a code for money off or items go on sale and I miss our.

  • GR
    Graeme R.
    Verified Buyer
    Reviewing
    Classic 30m Retractable Hose Reel | Charcoal
    I recommend this product
    Rated 5 out of 5 stars
    2 days ago
    New 30m retractable hose reel

    Perfect addition to the other reel we have. The first 30m reel is still going strong after years of operation

    Fits perfectly on the shed out the front and covers all garden beds.

    The hose nozzle is brilliant and way better than others I have tried

4.9
Rated 4.9 out of 5 stars
Based on 19,787 reviews
Total 5 star reviews: 18.5k Total 4 star reviews: 809 Total 3 star reviews: 216 Total 2 star reviews: 114 Total 1 star reviews: 180
Customers Talked About
Reviews Summary
Customers say this retractable hose reel is easy to use and operates smoothly, with many praising its reliable performance and durability over years of use. The hose retracts effortlessly without tangling or kinking, and installation is straightforward. Users appreciate the quality construction and well-made components, with many becoming repeat purchasers. The compact design keeps gardens neat and tidy. Most find it superior to cheaper alternatives. A few mention occasional issues like fast retraction speed or hose not fully reeling in, and one noted a fitting adjustment concern. Overall, customers value the dependable functionality and longevity.
Slide 1 selected
19,787 reviews
  • L
    Luisa
    Reviewing
    Classic 20m Retractable Hose Reel | Charcoal
    I recommend this product
    Rated 5 out of 5 stars
    6 minutes ago
    5 Stars

    My second Hoselink retractable hose.

    100 % quality, value for money and reliability.

    Highly recommend.

  • EN
    Elspeth N.
    Verified Buyer
    Reviewing
    Classic 30m Retractable Hose Reel | Charcoal
    I recommend this product
    Rated 5 out of 5 stars
    8 hours ago
    Hose reel

    My new hose reel was very noisy when pulling out and retracting hoselink replaced it with out hesitation

  • RS
    Ronald S.
    Verified Buyer
    Reviewing
    Classic 30m Retractable Hose Reel | Beige
    I recommend this product
    Rated 5 out of 5 stars
    Yesterday
    Retractable 30m Hose

    It works well and the hose is durable when compared to other Hose makes and it appearance is rather good

  • KD
    Kerry D.
    Verified Buyer
    Reviewing
    Classic 20m Retractable Hose Reel | Charcoal
    I recommend this product
    Rated 5 out of 5 stars
    2 days ago
    Hoselink 20m

    This is the second Hoselink product I purchased for my home.

    Love the product.

    Don’t love the fact that after every purchase I receive a code for money off or items go on sale and I miss our.

  • GR
    Graeme R.
    Verified Buyer
    Reviewing
    Classic 30m Retractable Hose Reel | Charcoal
    I recommend this product
    Rated 5 out of 5 stars
    2 days ago
    New 30m retractable hose reel

    Perfect addition to the other reel we have. The first 30m reel is still going strong after years of operation

    Fits perfectly on the shed out the front and covers all garden beds.

    The hose nozzle is brilliant and way better than others I have tried

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