If water is leaking from the top of the Universal Tap Connector, it is usually resolved by further tightening the connector on to the tap. Try using a towel wrapped around it to get a better grip.

Alternatively:
- Ensure the Universal Tap Connector is not cross-threaded and screwed tightly on to the tap.
- Unscrew the Universal Tap Connector and inspect the black washer in the top of the connector. If the washer is damaged or missing, replacements can be purchased here.

Hoselink maintains a watertight seal via the o-ring to o-ring seal between fittings. If water is spurting out from where the two fittings connect, then it is most likely due to a missing o-ring.

To resolve:
- Disconnect the fittings from each other.
- Inspect the face of each fitting for the black o-ring.
- Replace the missing o-ring with a spare. Spare o-rings are supplied with all Hoselink connectors, kits, hoses and reels. You can also buy spare o-rings HERE.

This is most likely caused by an incorrectly fitted Hose End Connector. You will need to remove and re-fit the hose on to the connector. Instructions on how to remove the Hose End Connector and re-fit successfully can be found below:

Remove Hose End Connector video - https://youtu.be/JOY7HyWH_C8

Fitting Instructions - click HERE to view.

If you notice water leaking between the Accessory Connector (or Accessory Connector with Swivel) and your attached accessory (such as a sprayer or sprinkler), the issue is likely due to a missing or worn-out washer.

• Unscrew the Accessory Connector from the bottom of the accessory.
• Look inside the base of the accessory for the black washer.
• If missing or worn, replacement 3/4 inch washers can be purchased HERE .

If the swivel head of your Accessory Connector with Swivel has separated or popped off from the main body, a brass stem with two rubber o-rings will be exposed. If this has happened, then the item needs replacing. Please contact customer service for in-warranty replacements (2 years) or purchase HERE.

If the side of the lever has popped out of your Hose Connector with Flow Control, you will experience water spurting out from the screw hole. If this has happened, then the item needs replacing. Please contact customer service for in-warranty replacements (2 years) or purchase HERE.

If the ball valve of your hose connector with flow control has broken away, the item will need replacing. The ball valve is a white plastic round ball found internally in the hose connector with flow control. Please contact customer service for in-warranty replacements (2 years) or purchase HERE.

If the lever on your Hose Connector with Flow Control has become damaged, click HERE to purchase a replacement lever.