If water is leaking from the top of the Universal Tap Connector, it is usually resolved by further tightening the connector on to the tap. Try using a towel wrapped around it to get a better grip.

Alternatively:
- Ensure the Universal Tap Connector is not cross-threaded and screwed tightly on to the tap.
- Unscrew the Universal Tap Connector and inspect the black washer in the top of the connector. If the washer is damaged or missing, contact Hoselink for a replacement.

Hoselink maintains a watertight seal via the o-ring to o-ring seal between fittings. If water is spurting out from where the two fittings connect, then it is most likely due to a missing o-ring.

To resolve:
- Disconnect the fittings from each other.
- Inspect the face of each fitting for the black o-ring.
- Replace the missing o-ring with a spare. Spare o-rings are supplied with all Hoselink connectors, kits, hoses and reels. You can also buy spare o-rings HERE.

This is most likely caused by an incorrectly fitted Hose End Connector. You will need to remove and re-fit the hose on to the connector using the following instructions - click HERE to view.

If the lever on your Hose Connector with Flow Control has become damaged, click HERE to purchase a replacement lever.

If the swivel head of your Accessory Connector with Swivel has separated from the main body, a brass stem with two rubber o-rings will be exposed. If this has happened, then the item needs replacing. Please contact customer service for in-warranty replacements.

If the Tap Connector seems too small, unscrew and remove the size reducer. Then, screw the main connector body back on to the tap.