Help and support for our range of Hose Connectors
If water is leaking from the top of the Universal Tap Connector, it is usually resolved by further tightening the connector on to the tap. Try using a towel wrapped around it to get a better grip.
Alternatively:
- Ensure the Universal Tap Connector is not cross-threaded and screwed tightly on to the tap.
- Unscrew the Universal Tap Connector and inspect the black washer in the top of the connector. If the washer is damaged or missing, replacements can be purchased here.
Hoselink maintains a watertight seal via the o-ring to o-ring seal between fittings. If water is spurting out from where the two fittings connect, then it is most likely due to a missing o-ring.
To resolve:
- Disconnect the fittings from each other.
- Inspect the face of each fitting for the black o-ring.
- Replace the missing o-ring with a spare. Spare o-rings are supplied with all Hoselink connectors, kits, hoses and reels. You can also buy spare o-rings HERE.
This is most likely caused by an incorrectly fitted Hose End Connector. You will need to remove and re-fit the hose on to the connector. Instructions on how to remove the Hose End Connector and re-fit successfully can be found below:
Remove Hose End Connector video - https://youtu.be/JOY7HyWH_C8
Fitting Instructions - click HERE to view.
If you notice water leaking between the Accessory Connector (or Accessory Connector with Swivel) and your attached accessory (such as a sprayer or sprinkler), the issue is likely due to a missing or worn-out washer.
If the swivel head of your Accessory Connector with Swivel has separated from the main body, a brass stem with two rubber o-rings will be exposed. If this has happened, then the item needs replacing. Please contact customer service for in-warranty replacements (2 years) or purchase HERE.
If the side of the lever has popped out of your Hose Connector with Flow Control, you will experience water spurting out from the screw hole. If this has happened, then the item needs replacing. Please contact customer service for in-warranty replacements (2 years) or purchase HERE.
If the lever on your Hose Connector with Flow Control has become damaged, click HERE to purchase a replacement lever.
For step by step instructions on how to attach your fittings to your hose, Click here for fitting instructions.
If the Tap Connector seems too small, unscrew and remove the size reducer. Then, screw the main connector body back on to the tap.
