Hi Ursula and John
Thank you for taking the time to provide feedback on our handy snippers. We apologize for any inconvenience you may have experienced and appreciate your valuable input.
We understand that you encountered difficulties with the sharpness of the tool, resulting in the squashing of stems instead of clean cuts. We sincerely apologize for any frustration this may have caused you.
This is certainly not what we expect from this product so we are more than happy to send out another one for you under warranty. You would just need to give us a call on 1300 900 617 so we can confirm your details and send you out a new pair.
We genuinely appreciate your feedback, as it helps us identify areas for improvement. Your satisfaction is important to us, and we are committed to providing a better experience in the future.