Awkward! Item seemed good to use on website, but once in my hands, although it fed/ran hose through the product if ******* to something, the connectors didn’t and have to be placed on separate to use, along with able to sit somewhere in place to be ******* to, it needs the opening for hose feeding.It’s great for people who can use this product in lots of garden though, as well as if either end, yourself or tap is in an up/down position, I.E several steps, as it all prevents the hose from literally running on the garden/plants. I live in a body corporate zone, and one of my neighbours had this situation- a house of garden. I would’ve offered this item to her (90 this year), except she can’t now walk, and her garden is looked after by family/others. I therefore offered to my other neighbour in BC as a thank you gift for placing additional wall bracket onto house with his drill, and he accepted for his wife. I’m sorry it didn’t suit me, but this happens to everyone sometimes. Thanks. I still love other items though in comparison.
Thank you for sharing your feedback about your experience with our product. We apologize if the item did not meet your expectations and did not suit your specific needs.
We appreciate your detailed description of the challenges you faced with the connectors and the need for a separate placement to use them. We understand that this can be inconvenient, especially in situations where a hose needs to be fed through the product and there is limited space or specific positioning requirements.
We are glad to hear that the product could be useful for individuals with larger gardens or for situations where the hose needs to be elevated to prevent damage to the garden or plants.
We appreciate your kind gesture of offering the item to your neighbors as a thank you gift. It's unfortunate that it couldn't be utilized by your 90-year-old neighbor due to her mobility constraints.
I have therefor organised a full refund of the fixed ground mount back to the method of payment (AfterPay)
Thank you for your support, and we're glad to hear that you still love our other items. We look forward to serving you with products that better suit your requirements in the future.