If you want to change your delivery address, the products ordered or something else on an unfulfilled order, use this guide.

Order changes may be possible depending on how far along the fulfilment process your order is.

If your order has not yet been packed by the warehouse team, we will be able to make amendments. A member of the customer service team will need to action this.

If your order has been shipped (but not delivered) and you wish to change the delivery address, you have the option to redirect your parcel with Australia Post.

To do so:

• Via Australia Post My Post Account or Track with Australia Post (you will need your tracking number - find this on your shipping confirmation email or by logging into your account. Click HERE on how to access)
• Follow the steps to redirect your parcel.

If we have sent the wrong item, we will send out the correct item immediately as well as providing you with a pre-paid postage label to return the incorrect item.

Yes! During the checkout stage there is a tick box at the bottom saying, ‘Need to delay your shipping?’. Tick this box and then enter the date you wish for your order to leave our warehouse. Please note, we do not operate on weekends or public holidays.

We will do our best to dispatch on the day you request, but during busier times there may be a slight delay.