Step by step guide:

• Open the top of the box and squeeze the clip on the black feeder arm to disengage the guidance tooth from the spindle. 
• Once you have pulled the hose all the way out, ensure the feeder arm is on the far-left-hand side of the box to align with the hose. 
• Push the black feeder arm back down to click and secure it into place. 
• Use the crank handle to wind the hose into the box evenly. 

If you are continuing to have issues after trying the above steps, please contact out customer service team via one of the following methods:

Live chat – Monday to Friday 9am – 4:45pm (Sydney time)

Phone – 1300 900 617

Email – hello@hoselink.com.au

If you are experiencing leaking from the leader hose, please refer to steps four and five of the Metal Hose Reel Box Manual (link manual from website) to ensure all the correct steps have been followed. 

If you are continuing to have issues after trying the above steps, please contact out customer service team via one of the following methods:

Live chat – Monday to Friday 9am – 4:45pm (Sydney time)

Phone – 1300 900 617

Email – hello@hoselink.com.au

It sounds like the hose guide is out of alignment causing the hose to tangle and overlap. Please refer to the hose cart assembly video below and skip to 5:45 to show how to correctly align the hose and guide.

https://youtu.be/JTsYFSvqs28

If you are experiencing leaking from the leader hose, please refer to step five ‘Install Crank Handle and Water Inlet’ of the Metal Hose Reel Cart Manual (link manual from website), as well as the ‘Operation’ section to ensure all the correct steps have been followed. 

If you are continuing to have issues after trying the above steps, please contact our customer service team via one of the following methods:

Live chat – Monday to Friday 9am – 4:45pm (Sydney time)

Phone – 1300 900 617

Email – hello@hoselink.com.au