Need Help with your Hose Reel?

Retraction Issues
Hose not retracting fully into the casing	Click here to download our troubleshooting guide for hose reel retraction issues.
Hose cannot be retracted or extended	This may occur if the hose has lapped over itself. The hose will need to be pulled until fully extended. This may require a lot of pulling force.
Leaking
Leaking from the leader hose entry point	Use a flat screwdriver to remove the side cover located on the same side as the leader hose. If there is a small drip coming from between the leader hose and the elbow joint, this can be fixed by turning the hose on full pressure and using a phillips head screwdriver to tighten the hose clamp until the leak stops
Brown Residue
Seeping from Screw holes on casing	This is not rust as stainless steel screws are used throughout. It is from a bug that has made a home in the screw hole. Clean out holes with hot soaping water. You may wish to use a hose reel cover to prevent this problem again.
Kinking
Hose is Kinking	Extend the hose and turn tap on full to remove any kinks. The hose should not retain a memory and kinks should fill out. Ensure the hose reel is mounted high enough, if too low the hose can rub on the aperture and cause kinks. Always walk the hose out as needed, do not stand at the hose reel and pull the hose out, allowing it to pool at your feet because a kink can occur when you then walk it out. Ensure the hose reel is mounted on a wall so it can swivel freely 180°.
Water Pressure
Water Pressure Greatly Reduced	Compare the pressure when spray nozzle is detached to ensure it is not a blockage within the spray gun head. Fully extend hose, inspect for kinks, turn tap on full to remove possible pinch points. Reverse water flow through reel by attaching the spray end of the hose to the tap to try and dislodge any blockage. Note: This product is not suitable for use with very low water pressure

Hose Repair Kit Instruction Manual (requires purchase of Hose Repair Kit) pdf click here

For any other issues or if the troubleshooting was unable to resolve your issue please contact our friendly customer service team on 1300 900 617.