COVID 19 Update
To our loyal Hoselink customers,
During these uncertain times, we are doing our best to provide you with the same standard of service you have come to expect from us. In line with recommendations, many of our team are now working from home and our warehouse staff are taking additional hygiene and social distancing measures whilst they continue to dispatch orders from our Brookvale warehouse.
We wish you and your family well during this period, please take care and be safe.
The Hoselink Team
Ordering online is the quickest way to order but if you require assistance, our Customer Care team is happy to help. The call centre is open Monday through Friday 9am-5pm AEST excluding public holidays, and we can also be contacted via email and when capacity allows, via Chat on the website. We are doing our best to respond to all inquiries as quickly as possible.
Additional hygiene measures are now in place at our warehouse. We continue to dispatch orders daily (excludes weekends and public holidays).
Delivery & Delivery Delays
Australia Post have now implemented Authority to Leave for all orders, ensuring there is no physical contact during the delivery process.
Due to increased demand for Australia Post delivery services and COVID-19 restrictions, there are currently delays being experienced across their network Australia-wide. Under normal circumstances you would have access to notifications with up to date tracking of your parcel as it leaves our warehouse, is processed by Australia Post and is then on board for delivery. However, at present, up to date tracking of your item will not be available as parcels are not being scanned at each point. As a result, please expect a longer than usual timeframe for delivery at this time. Large orders comprising of two or more parcels can be separated in transit, and as such may arrive on different days.
To sum up:
- Your order will be dispatched asap
- Longer than usual delivery times are being experienced due to increased demand for Australia Post services
- Items are not scanned at each processing point, so parcels cannot be tracked as per usual
- Parcels may be separated in transit and arrive on different days
We thank you for your patience at this time.
The Brookvale warehouse outlet is currently open from Mon-Fri, 9am-5pm. Our address is 1/108 Old Pittwater Road Brookvale. Free customer parking is available.