Delivery

Current Delivery Delays

Need to know:

  • Due to high volumes, there is currently a 2-3 day delay on Hoselink dispatching orders.
  • In addition, our delivery partner Australia Post is also experiencing high volumes of parcels that are resulting in delivery delays.
  • We are all working hard to do the best we can to deliver your order to you as quickly as possible and thank you for your patience at this time.
  • Hoselink orders are often split into multiple packages and may arrive on different days.
  • Usual order tracking is not currently available on the Australia Post website, so we may have difficulty providing up to date information on a parcel’s whereabouts.

Our team has been informed by Australia Post that there is currently a backlog of parcels due to recent high-volume increase on orders occurring in the marketplace. This has been exacerbated by recent retail sales events and ongoing Covid lockdowns.

Although we will do our best to dispatch your order from our Hoselink warehouse in a timely manner, it will be affected by delays within the Australia Post network.

Order tracking on the Auspost website is also not being regularly updated, so transparency over a parcel’s location is limited, thus hampering our efforts to provide up to date information about a parcel's whereabouts within the Auspost delivery process.

The Australia Post team are working tirelessly to ensure that orders are arriving to customers as soon as possible. Please also note that orders are often split into multiple packages and as such are likely to arrive on different days.

We understand the frustration this causes and sincerely apologise for this inconvenience. We thank you for your understanding at this difficult time.


Hoselink offers free delivery within Australia for all orders with products totalling $30 or more.  Orders with products totalling under $30 incur a $6.95 flat-rate delivery fee. We currently only deliver to Australian addresses.

Typically, orders are dispatched from our Sydney warehouse by the next business day after payment being received.  Longer dispatch can be expected for orders on 'Backorder/Preorder' or at peak buying times.

COVID-19 Update - Delivery & Delivery Delays

Australia Post have now implemented Authority to Leave for all orders, ensuring there is no physical contact during the delivery process.

Large orders comprising of two or more parcels can be separated in transit, and as such may arrive on different days.  

Standard Delivery Service

  • Your order will be sent via Australia Post's e-Parcel service.  Once dispatched you will be notified by email and a tracking number will be supplied.
  • You should expect your delivery within 5-7 business days or 7-10 business days for WA and remote areas. Progress of the delivery can be tracked via the Australia Post website.
  • If you are not at home to receive your parcel, Australia Post will leave the parcel if there is a safe place to do so.

    If not, they will leave postcard with instructions to pick-up at your local post office.  To re-direct your parcel while in transit see https://auspost.com.au/delivery-options

  • All items are covered by full transit insurance unless stated otherwise.

Express Post
This is offered Australia-wide with pricing calculated at check-out, depending on your location.  Order before 1.30pm (Mon- Fri) for next business day delivery to most capital cities and metro addresses.

 

Delivery FAQs

Once your payment has been processed, we make it our priority to dispatch your order by the following business day. Expected delivery time is 5-7 working days after ordering and paying (7-10 days for WA and remote areas), although quite often it is sooner.
You will receive an email once your order is dispatched, allowing you to track delivery online (allow 24-48 hours for tracking information to be available).

There are 2 ways to do this.
Option 1: Log in to your account, go to the order you want to track and click ‘Track’. This will show the tracking information and you can click directly from this page to the Australia Post website with the tracking information. Alternatively, you can copy and paste the tracking number into the carrier’s website.
http://auspost.com.au/track
Option 2: Click the link in the email you received notifying dispatch of your order. This will take you directly to the relevant tracking information. Please allow 24-48 hours for tracking information to be available.

Yes, we can. Australia Post will deliver to PO boxes.

If your order hasn’t arrived by the estimated delivery date on your order confirmation email:

  • Check we have the correct delivery address for your order and your contact details are up to date by logging into your account.
  • Check to see if you have an attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local post office.
  • Look in any safe areas the driver may have left your parcel, such as behind plant pots or bins, or in a shed, garage or porch.

If you still can’t find your parcel, please contact our Customer Care team on 1300 900 617 so we can investigate further.

All orders are sent with Australia Post eParcel.

No, we currently only deliver within Australia.
Unfortunately we are unable to send orders to New Zealand at this time.

You order will be delivered by Australia Post. They are unable to provide a delivery time or delivery window.

Yes. If you are not at home to receive your parcel, Australia Post will leave the parcel if there is a safe place to do so. For more information https://auspost.com.au/content/dam/auspost_corp/media/documents/authority-to-leave-flyer.pdf

If not, they will leave postcard with instructions to pick-up at your local post office.  To re-direct your parcel while in transit see https://auspost.com.au/delivery-options