Jack of Spades Landscaping, led by owner and operator Jack Ng-Saad, delivers high-quality structural landscaping projects across the Blue Mountains, NSW. With a strong focus on craftsmanship and efficiency, Jack manages projects end-to-end, ensuring a seamless experience for clients.

However, maintaining this level of quality highlighted a gap in his supply chain. Jack found that a “lack of local suppliers of premium retractable hose reels… and disappointing service from previous suppliers” created ongoing challenges for his business.

In July 2025, Jack became a Hoselink Commercial customer to address these issues. The decision was driven by the need for a dependable supplier offering both high-quality products and responsive service. Having previously seen Hoselink products in use, Jack already had confidence in their durability, noting they “seemed to stand the test of time and none of the fittings would burst or disconnect.”

This combination of proven product performance and the promise of strong customer support made Hoselink Commercial a natural fit for his business needs.

Since joining Hoselink Commercial, Jack has integrated the Evolve Retractable Hose Reel into the majority of his projects, delivering consistent results and improving overall client satisfaction. Jack commented that “Hoselink has been fantastic and completely filled the void of a retractable hose reel supplier my business had.”

Equally important has been the service experience. Jack highlights the ease of communication and efficiency, sharing that “the customer service has been consistently great… contact is always an ease and invoices are made up quickly and accurately.”

Overall, the experience and products have exceeded expectations, strengthening both operations and project outcomes.