Thank you for sharing your experience with the delivery of your order. We apologise for the delay you experienced, but glad to hear that the customer service representative has refunded the postage as a gesture of goodwill.
Just checked on the order for the sharpener, it looks like the parcel has been delivered and just two days after placing the order. Much better turn around and definitely the service we are aiming to provide!
Kind regards, The Hoselink Team