Refunds & Returns Policy
30 Day, 100% Money Back Guarantee
We want you to love our products as much as we do! If you are not completely satisfied please let us know within 30 days for a full refund.
Simply contact our friendly Customer service team to arrange a Postage Paid Return Label, at no cost to you. Once we receive the item back at our warehouse, we will then refund the full product cost back to you, or if preferred, arrange for a credit or exchange.
- Return requests must be lodged with Hoselink Customer Service within 30 days of purchase. Contact us on 1300 900 617, or via email at firstname.lastname@example.org
- Please package the item to be returned appropriately, affix the Postage Paid Return Label and drop the parcel at any Australia Post outlet.
- Any shipping fees incurred (if applicable) are non-refundable.
- Refunds will be processed by Hoselink within 72 hours of receiving the item at our warehouse. It can then take up to 48 hours for money to credited by the bank into the customer account.
- For items that do not require return, refunds will be processed within 24 hours by Hoselink. It can then take up to 48 hours for money to credited by the bank into our customer accounts.
- All refund claims made within the 30 day period will be issued in the method by which they were paid.
- A replacement product will only be shipped after the faulty item has been received by Hoselink unless stated otherwise by a Hoselink Customer Service Representative.
- If your claim falls outside of the 30 day period, we'll still do our best to keep you happy. Please give us a call on 1300 900 617 to discuss your options.
Hoselink, Unit 1/108 Old Pittwater Road, Brookvale NSW 2100
We’ll make this process as simple as possible for you.
Whether you ordered the wrong item, are unhappy with the product or if it is defective, we’ll send you a Postage Paid Return Label at no cost to you if you are returning the product within 30 days of purchase. We ask you to appropriately package the item you are returning, affix the return label and drop the parcel at any Australia Post outlet.
Before sending the item back, please contact our Customer Care team on 1300 900 617 or at email@example.com so we can arrange the shipping label and record the return request.
If you're not happy - we're not happy!
We offer a 100% Money Back Guarantee on any product you purchase from us that does not perform to your expectations. Simply return it to us within 30 days and we’ll issue you with a full refund. To organise a return label at no cost to you, please contact our Customer Care team on 1300 900 617 or firstname.lastname@example.org.
Of course! Simply contact us on 1300 900 617 or at email@example.com to arrange a return shipping label within 30 days of purchase. Once we receive the item being returned we’ll contact you to organise the exchange.
We get asked this occasionally but no, none of our products carry a lifetime warranty. Due to the unique design of Hoselink hose fittings, we can and do guarantee that a correctly fitted Hose Connector will never burst off your hose.
All of our products come with a warranty, which is indicated on each product page on this website and in our catalogue. Warranty dates are effective from date of purchase.
- Hose Fittings - 3 year warranty
- Retractable Hose Reels - 2 year warranty
- Spray Guns and watering accessories - 12 month warranty
- Garden care products – 12 month warranty
- For further information, refer to: Our Warranty