Guarantee & Warranty

No-Burst Guarantee

Hose-Pro International Pty Ltd (hereinafter referred to as Hose Pro) guarantees that a correctly fitted Hose Connector will never burst off your hose!

If it does, we will send you replacement Hose Connectors within the warranty period.


Please Note: Hose Pro will not be held liable for any water damage or loss of water in the event our hose fittings do burst or break.
 

30-Day Money Back Satisfaction Guarantee

If you are not satisfied with your new product within 30 days of purchase, Hose Pro will give you your money back!
 

Consumer Guarantees

Hose Pro of Unit 1, 108 Old Pittwater Road Brookvale NSW 2100, (telephone 02 9939 4171, email hoselink@hoselink.com.au) gives this warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund.  If you think that a Product is defective you should contact our Customer Service Help Centre and a Customer Service Representative will assist you.  A photo may be requested to assist with the assessment of your claim. 

Where a Product is defective and needs to be replaced or repaired, return shipping will be arranged at the expense of Hose Pro.  If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property.  When a refund is given, the returned Product becomes our property.
 

Additional Hose Pro Warranties

Hose Pro also offers additional warranty periods against defects on most of our products (see schedule below for guidelines).  Warranty periods are effective from the date of purchase and are noted against each product on our website and in our catalogue.  You also have consumer guarantees under the Australian Consumer Law (see above).
 

PRODUCT WARRANTY PERIOD
Hoselink Hose Fittings - Tap Connector (2320), Hose Connector (2420) & Accessory Connector (2470) 3 years
Accessory Connector with Swivel 12 months
Hose Connector with Flow Control (2423 & 2424) 12 months
Click-on Adaptor (2490 & 2491) 3 months
Retractable Hose Reels 2 years
Evoworks Pressure Washers 2 years
Hose and Watering Accessories including but not limited to sprinklers, hand-held sprayers, timers, brass tap adaptors, hose hangers, boat ear muffs 12 months
Garden Tools 12 months
Torches 2 years
Classic Garden Hose 6 years
Superflex Garden Hose 8 years
Ultra6 Hose 8 years
No-Kink Hose 10 Years

 

We warrant our products to be free of defects in materials and workmanship that result in failure during normal usage.  Warranties are extended to the original end-user purchaser, beginning at the time of retail purchase.

This warranty does not cover misuse, unauthorised modifications, and external causes such as acts of nature. This warranty does not cover normal wear and tear, or damage to any non-Hoselink product used in connection with a Hoselink product. This warranty does not apply to damage caused by accident, abuse, misuse or modification of the product.

If you believe that a Hose Pro Product has an unsatisfactory defect, please contact the Customer Service Help Centre for assistance, via telephone, our website or email.   Depending on the claim we will require evidence of the defect via email or post.  

We encourage the notification of claims under this warranty within 14 days by offering to pay for the return of a Product where a claim is notified within that time and we determine that the Product is defective.  Other cases will be considered on their merits.

Replacement Products are covered by the same Hose Pro warranty as well as by consumer guarantees (see Consumer Guarantees above).  Items will be replaced with the same item originally purchased.  For items that cannot be replaced a full refund will be offered.   Hose Pro will cover all postage costs for defective item claims but this must be arranged and agreed with Customer Service before any item is returned.

It’s our aim to keep our customers happy, so please feel free to call us with any concerns and we will do our best to resolve it.

Warranty FAQs

At Hoselink we always work hard to solve any problem you might have with one of our products. We warrant our products to be free of defects in materials and workmanship that result in failure during normal usage.
Warranties are extended to the original end-user purchaser, beginning at the time of retail purchase.
This warranty does not cover misuse, unauthorised modifications, and external causes such as acts of nature. This warranty does not cover normal wear and tear, or damage to any non-Hoselink product used in connection with a Hoselink product. This warranty does not apply to damage caused by accident, abuse, misuse or modification of the product.

Simply contact our Customer Care team by telephone on 1300 900 617 during business hours, or email us at hello@hoselink.com.au
You will need to provide details of the original purchaser, order number (if known), and details regarding the product fault. Emailing a (small size) photo showing the problem is often helpful in expediting the claim, and may be requested in some cases.
Items will be replaced with the same item originally purchased, or the closest available product in our current range. For items that cannot be replaced a full refund will be offered. If we require you to return the item to use for inspection, we will supply you with a return shipping label, at no cost to you.