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Helpful additions to the Hi-Flow 25m Retractable Hose Reel | Beige
Model Name | Hi-flow 25m Retractable Hose Reel |
Model Number | 3425WGN |
Material |
Reel/bracket (polypropylene), hose (PVC), screws/pins (stainless steel), plugs (plastic) Hoses are BPA, lead and PFAS free |
Colour | Beige |
Hose Reel Dimensions | H49cm x W27cm x D61cm |
Mounted Hose Reel Dimensions |
D71cm (when facing out) |
Universal Bracket Dimensions | H20cm x W10.5cm x D16cm |
Weight |
Reel + Fittings - 14.12kg Boxed Weight - 15.4kg |
Fitting Size | 14mm fittings specifically designed for use with this hose reel only. |
Compatibility | The 14mm connectors can be used with any standard Hoselink 12mm fittings and watering accessories. |
Maximum Pressure | 150psi |
Maximum Water Temperature | 40 degrees |
UV Resistant | Yes |
Wall Mounted | Yes |
Leader Hose | 2m |
Assembly Required | Yes (refer to product manual for required tools) |
Use with Water Tanks | Yes |
Warranty | 2 years |
Not sure where to start? Download a manual for this product in a PDF format
Q. Can I put my own hose in this hose reel?
A. No, you cannot put your own hose into the reel nor replace the hose in the reel. The retraction mechanism operates via a spring, and is fitted at the factory.
Q. Which hose from your range comes in the hose reel?
A. This product uses a specifically designed hose for use in the retractable hose reel unit.
Q. Does the hose in the hose reel kink?
A. This hose has been specifically designed for use in an auto rewind hose reel unit and must be soft and pliable so that it retracts easily back into the unit. Although this hose is not designed for kink-resistance specifically, using a hose reel greatly reduces the chance of a kink occuring. This is due to only using the correct length of hose for the task at hand so there is no extra hose for a tangle or kink to occur. In addition, the retraction mechanism on the reel ensures that the hose is always reeled back in a straight line, so the hose does not get twisted (a common cause of kinks).
Q. My tap is 3m away from where I need to put the hose reel. What can I do?
A. You can add an additional length of hose to the leader hose in order to reach the water supply. To do this, you will need a suitable length of hose with Hoselink connectors on either end. If you have a suitable hose length for this purpose, we recommend purchasing a Hose Joiner Set (2410). Alternatively, we sell Leader Hose Extensions in 1.5m and 5m lengths pre-fitted with connectors, for your convenience.
Q. Does the hose reel have to be mounted?
A. Yes, because it uses tension for retraction and extension, the hose reel unit must be mounted for correct operation to a solid wall or post.
Q. What surfaces can I mount the hose reel to and how?
Wall Type |
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Requires masonry drill bit |
Flat wooden, weatherproof backing board needed for uneven surfaces. |
Wooden backing board must be anchored into a stud behind the material. At least one screw top and bottom must be used to secure board into stud. |
Use the hammer setting on your power or a rotary drill (start off with the normal drill setting) |
Spearhead drill to start holes |
Anchor plugs with Sika Flex. |
Concrete |
✓ |
X |
X
|
✓ |
X
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X
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Brick |
✓ |
X
|
X
|
✓ |
X
|
X
|
Steel |
X
|
X
|
✓ |
X
|
X
|
X
|
Colourbond |
X
|
✓ |
✓ |
X
|
X
|
X
|
Wood |
X
|
X
|
X
|
X
|
X
|
X
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Hebel |
✓ |
X
|
X
|
X
|
X
|
✓ |
Plaster * |
X
|
X
|
✓ |
X
|
✓ |
X
|
Render * |
✓ |
X
|
X
|
X
|
✓ |
X
|
EPS |
X
|
X
|
X
|
X
|
X
|
X
|
Weather Board |
X
|
✓ |
✓ |
X |
X |
X |
Tiles |
✓
|
X |
✓
|
X
|
✓ |
X |
Cladding |
X |
✓ |
✓ |
X |
X |
X |
Pavers |
✓
|
X
|
X
|
✓ |
X |
X |
Sandstone |
✓
|
X |
X |
✓
|
X
|
✓ |
Besa Block |
✓ |
X |
X |
✓ |
X |
✓ |
Stucco* |
✓
|
X
|
X
|
X |
✓
|
X
|
* Dependant on substrate material
Q. If I would like to mount the reel onto a post, how deep should the post be into the ground?
A. The post depth required depends on a number of factors, including how hard packed the soil is and how much concrete is used. We suggest 0.5m as a safe depth for the post before pouring the concrete. In addition, we would recommend that the hole be 30cm square to provide enough concrete to keep the hose reel firmly in place. Hoselink's Retractable Mounting Post is the perfect solution.
Q. What is the difference between the standard and Hi-flow Hose Reels?
Our standard Hose Reels feature a 12mm garden hose, whereas the Hi-flow Reels come with a slightly larger 14mm internal diameter garden hose. Because of the design, all retractable hose reels will reduce water pressure to varying degrees. With the larger diameter hose in the Hi-flow model, we've calculated a 25% better water flow rate in comparison to our standard models. Unless you have extremely high water pressure, we would always recommend the Hi-flow model for the best watering experience. In particular, anyone who has low to medium water pressure at their home should choose the Hi-flow model to minimise loss of pressure.
Q. Can I use the Retractable Hose Reels with hot water?
A. No, they are not recommended for use with hot water. Maximum water temperature is 40 degrees.
Q. Can I leave the tap turned on at all times?
A. We would recommend turning the water off at the tap at the end of each watering session. The increased pressure from the water may cause unnecessary wear to the internal mechanism of the hose reel, potentially shortening the life of the product.
Best quality hose we've ever used. It arrived so quickly, was packaged well and the product is everything it was described as.
Many apogees for delay in responding, but both of your emails failed to download their content and I was only able to retrieve said content this a.m. Firstly many thanks to Natasha for her kind, professional manner in my situation. By now you will have found out the cause of the very bad odour when the hose is first turned on and until water has cleared from remaking coil in the retractor. The replacement hi flow hose and the one I purchased in December do not suffer the same fate. Two other smaller diameter hoses I know of in this village both have the same bad odours when first turned on. Many thanks for your kind and prompt assistance in this matter. Best Regards John Dobbie .
Hi John, thanks for your review. We appreciate hearing your feedback. We are glad to hear you had a good experience with our customer service. If you do have any future issues with your replacement hose reel, please do reach out to us directly at 1300 900 617 and we can assist you. Thanks, The Hoselink Team.
This is our second hoselink purchase. It retracts very smoothly every time. The reel keeps the hose off the lawn and keeps the yard looking pristine. The delivery was quick and the parcel was received in perfect condition. A efficient and friendly company to deal with. I would certainly promote this product and firm to everyone who is looking for substantial and well made garden products. Being Australian owned, designed and produced makes it even better. Well done.
I absolutely love the hose link 25 m retractable hose that I purchased great job guys on producing a product that actually does what it says. Everything about this hose reel is quality highly recommend.
I had a hoselink retractable hose for a number of years until I needed to renew it, When ordering I stated I had problems with the hose kinking and was assured this would not be a problem with the new one, Well guess what the hose kinks each time I use it. Iam happy with the unit but not with the kinking hose. Gordon Lardner Hamlyn Terrace
Hi Gordon, I am sorry you are having this issue. It is not a common issue with the Hose Kinking so apologies for that! If you could please contact our customer service team on 1300 900 617 or via email hoselink@hoselink.com.au we will be able to go through a couple of steps with you. Kind Regards, The Hoselink Team
Love the product. Second one I’ve had. Wish I’d waited 2 more weeks to purchase as I received an offer the other day for 15% off all hose reels !
Love the hose pipe, very well made and reliable. Also the customer service is outstanding!
I recently purchased the Hi-Flow 25m Retractable Hose Reel, Beige to replace our sun-damaged, and forever-kinking garden hose. The colour matches our house paint colour seamlessly. My husband was completely blown away when it arrived. From the moment he opened the package, we could tell this was a product of exceptional quality. The attention to detail in how it was packaged, its design and construction is evident in every aspect. The performance and durability of this product is outstanding. The template included was easy to use to drill the anchoring holes to hang the bracket. It not only meets but far exceeds our expectations. If you need a reliable, high-quality hose reel, look no further than Hoselink. It is truly in a league of its own!
What a great well designed product, there has been a lot of thought going into to this reel itself & the ancillaries that are used I.e. the hoses, connectors, installation aids & hardware, adaptability of water connection fittings, full points to the team, Quality control is right up there, actually the ordering & supply was a quick & slick process, all arrived in WA in good condition. Many thanks, nice to see made in Australia is not dead, keep up the good work!