Our Guarantee

No Burst Guarantee

Hose Pro guarantees that a correctly fitted hose connector will never burst off your hose!  If it does, we will send you replacement connectors within the warranty period.

Hose Pro will not be held liable for any water damage or loss of water in the event our hose fittings do burst off or break.

 

Consumer Guarantees

Hose-Pro International Pty Ltd (henceforth referred to as Hose Pro) of Unit 8, 106 Old Pittwater Road Brookvale NSW 2100, (telephone 02 9939 4171, email hoselink@hoselink.com.au) gives this warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund.  If you think that a Product is defective you should contact our Customer Service Help Centre and a Customer Service Representative will assist you.  A photo may be requested to assist with the assessment of your claim. 

Where a Product is defective and needs to be replaced or repaired, return shipping will be arranged at the expense of Hose Pro.  If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property.  When a refund is given, the returned Product becomes our property.

 

Additional Hose Pro Warranties

Hose Pro also offers additional warranty periods against defects on most of our products (see schedule below for guidelines).  Warranty periods are effective from the date of purchase and are noted against each product on our website and in our catalogue.  You also have consumer guarantees under the Australian Consumer Law (see above).

PRODUCT	WARRANTY PERIOD
Hoselink Hose Fittings (excluding Click-on Adaptor: Code 2490)	3 years
Hose and Watering Accessories including but not limited to sprinklers, hand-held sprayers, timers, brass tap adaptors, hose hangers, boat ear muffs	12 months
Garden Tools	12 months
Torches	2 years
Classic Garden Hose	6 years
Superflex Garden Hose	8 years
Ultra6 Hose	8 years

If you believe that a Hoselink Product has an unsatisfactory defect, please contact the Customer Service Help Centre for assistance, via telephone, our website or email.   Depending on the claim we will require evidence of the defect via email or post.  

We encourage the notification of claims under this warranty within 14 days by offering to pay for the return of a Product where a claim is notified within that time and we determine that the Product is defective.  Other cases will be considered on their merits.

Replacement Products are covered by the same Hose Pro warranty as well as by consumer guarantees (see Consumer Guarantees above).  Items will be replaced with the same item originally purchased.  For items that cannot be replaced a full refund will be offered.   Hose Pro will cover all postage costs for defective item claims but this must be arranged and agreed with Customer Service before any item is returned.

Remember it’s our aim to keep our customers happy, so please feel free to call us with any concerns and we will do our best to resolve it.

Ben Kierath, General Manager
Hose Pro International Pty Ltd
Unit 8, 106 Old Pittwater Road
Brookvale, NSW 2099
Email: hoselink@hoselink.com.au
Phone: 1300 900 617 or 02 9939 4171